... AI is disrupting BPO, rendering legacy procurement models obsolete. CPOs buying BPO services need to address the four most critical buying mistakes in the AI era, building an outcome-centric framework to shift from labor arbitrage to strategic process transformation. Insights at a Glance Strategic Planning ...
Analyst(s): Alan Stanley
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... Agentic services can upend traditional SaaS subscriptions. This analysis helps heads of IT procurement use performance-based commercial models and new architectures to rationalize app estates and protect proprietary automated workflows. Insights at a Glance Strategic Planning Assumption When the Tool B ...
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... Access Insights Already a Gartner client? Agentic AI can improve operational efficiency, automation, and resilience across I&O, but risk levels vary significantly by use case. Heads of I&O can use a structured risk evaluation framework for 18 common I&O agentic use cases and proactively plan for risks ...
... AI is revolutionizing enablement, requiring a strategic shift to overcome limited resources, reactive programs, and seller overload. To scale impact, leaders should embed AI in enablement, prioritize high-value use cases, and upskill teams for AI readiness and adoption. Insights at a Glance Strategic ...
... Compute and storage innovation is thriving as AI’s impact disrupts all elements of system architectures. Product leaders must identify the timing and potential impact of compute and storage technologies to achieve competitive advantage. Overview Analysis The Impact Radar Emerging Technologies or Trend ...
... GC are pursuing technology investment to scale legal work, but should maintain awareness of how these investments are complicating the larger budgeting picture. Start with these assumptions when preparing 2027 legal budget proposals. Insights at a Glance Issue Impact More Detail Gartner Recommended Readi ...
... Access Insights Already a Gartner client? The HCM suite market is crowded, complex and typically segmented by employee size. CHROs of organizations based in North America with 80 to 999 employees should use this research in conjunction with their HR technology leaders to inform planning and prioritization ...