... Access Insights Already a Gartner client? Selecting AI solutions before establishing a value hypothesis and advancing it through evidence gates hinders adoption. Customer service leaders can use this framework to advance AI use cases from pilot to scale. Insights at a Glance Impact Actions How to Execute ...
Analyst(s): Marty Hicks
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... Access Insights Already a Gartner client? Heads of I&O perennially struggle with estimating demand. This research contextualizes proven resource capacity planning techniques for the constraints of the IT infrastructure and operations function. Insights at a Glance Impact Actions Cautions How to Execute Succ ...
... supply chain planning are eager to adopt AI. Yet selecting, piloting and scaling AI remains challenging, thereby extending the time to value. Drawing on real-world case studies, this research surfaces practical lessons for navigating critical decisions throughout the AI adoption journey. Insights at a Glance ...
... The Three Lines Model of risk management remains a sturdy model for risk functions to conduct effective governance. Heads of enterprise risk management must ground the Three Lines Model around defined roles, boundaries, and behaviors to achieve maximum impact. Insights at a Glance Issue Impact More Deta ...
... As CSPs adopt AI, automation that only spans a single domain delivers limited value, leading to a demand for end-to-end network orchestration. CSP vendor product leaders can capitalize with cross-domain solutions that align with network orchestration fabrics while still upholding security guarantees. ...
... solutions market is evolving rapidly, driven by AI and modular platforms that offer organizations greater flexibility, faster deployment, and outcome-focused automation for cash applications, collections, and other AR processes such as credit, deductions and disputes. Insights at a Glance Market Outlook ...
... Access Insights Already a Gartner client? Critical perspective and insight from Mark Cooper, Senior Director Analyst Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Technology modernization is a necessary baseline, but survey data reveals emerging tech creates value by transforming operating models. Heads of Enterprise Architecture must expand beyond IT architectures to lead operating model transformation or risk severe c ...
... and in-platform AI assistants. Third-party journey intelligence remains a gap. Buyers should prioritize technical advances alongside strong customer enablement and proven uplift in postpurchase outcomes. Insights at a Glance Gartner’s View of the Market Current Market Landscape Market Definition Example ...