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Research Aug 2026
... Access Insights Already a Gartner client? Software engineering leaders should use vendor forward-deployed engineering as a force multiplier, not a substitute for internal capability. Scope, contract, govern, and exit engagements to transfer knowledge, ownership, and control to internal teams, so speed ...

Analyst(s):   Nabeeha Ahmed   |   Mukul Saha
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Research Aug 2026
... Gartner client? CAEs must embrace AI to drive more efficient and effective processes through strategic planning, targeted use-case prioritization and ongoing staff enablement. Moreover, CAEs must adapt coverage strategies to provide assurance over the organization’s use of AI. Analysis Research Highlights ...

Analyst(s):   James Bourke   |   Devanshu Mehrotra
Research Sep 2026
... Access Insights Already a Gartner client? Buyer’s regret stems from focusing on upfront price over long-term outcome. This research helps CPOs preserve realized value by enforcing presourcing alignment, dynamic contract flexibility, and life cycle governance. Insights at a Glance Impact Actions How to Exe ...

Analyst(s):   Hannah Decker   |   Charity Hooper
Research Sep 2026
... IT procurement leaders face value leakage as vendors use legacy contracts to shift AI liability downstream and commercialize workflows. To stop exploitation, leaders must follow four negotiation rules, unbundle the AI triad, and establish a shared responsibility matrix across SaaS and SI deals. Insights ...

Analyst(s):   Rajib Gupta   |   Nathan Davie
Research Aug 2026
... client? Digital platform vendors (e.g., ERP, ITSM, CRM) are implementing data models and AI optimization to expose business process inefficiencies and identify optimization opportunities. CIOs can exploit these AI-enabled platform capabilities to achieve new levels of outcomes and performance. Insights ...

Analyst(s):   Mike Cisek   |   Albert Gauthier
Premium Research Sep 2026
... Microsoft 365 effectively captures knowledge but lacks native capabilities to comprehensively share, retrieve or curate it. To enable effective knowledge management, application leaders must evaluate — from Microsoft and elsewhere — additional products targeting these curation gaps. Insights at a Gla ...

Analyst(s):   Stephen Emmott   |   Jed Cawthorne
Premium Research Sep 2026
... As AI accelerates in Oracle OCI through use cases such as generative AI copilots or AI agents, IT procurement leaders face consumption volatility, AI cost overruns, and underused commitments. IT procurement leaders should mitigate risk by negotiating multiyear price protections, spend flexibility, and ...

Analyst(s):   Tobi Bet   |   Brenna Detra
Premium Research Sep 2026
... CAEs can use low-code AI agents to reduce manual work and improve audit quality. To realize these benefits safely, they should standardize agent creation, validation and monitoring and require teams to start with small, narrow use cases and specific behavioral limits. Insights at a Glance Issue Impact ...

Analyst(s):   Devanshu Mehrotra   |   Gleb Zhukov
Premium Research Sep 2026
... This tool provides leaders with a template for measuring the success of their intelligent front door program across business outcome, system-level and governance metrics. Leaders should use this tool as a starting point when constructing their intelligent front door dashboard. When to Use Directions f ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
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