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Premium Research Aug 2026
... Use this data interactive to explore employee AI sentiment. Executive leaders can leverage these insights to see how enthusiasm for AI’s possibilities directly boosts utilization, allowing leaders to focus on building positive outlooks rather than just mandating tool usage. Data Insights Directions for ...

Analyst(s):   Diana Sanchez   |   Chandrapani R
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Research Oct 2026
... Access Insights Already a Gartner client? C-suite leaders, influenced by vendor promises, media hype, and market expectations, are pressuring customer service leaders to “do AI.” However, AI is not a strategy. This four-step approach will give leaders a data-driven analysis that resets expectations and ...

Analyst(s):   Patrick Quinlan   |   Emily Potosky
Premium Research Sep 2026
... tool gives CHROs a metrics library of AI literacy indicators to evaluate AI literacy program performance and track skills and adoption. Over time, tracking AI literacy indicators can help CHROs close capability gaps and steer the organization toward stronger AI readiness. When to Use Directions for Use ...

Analyst(s):   Shayla Combs   |   Liz Caffarelli
Research Aug 2026
... Access Insights Already a Gartner client? Mobile physical AI systems, such as robotics, rely on wireless networks for coordination and shared state. As autonomy moves control to the edge, predictable network behavior becomes essential for operational outcomes. Heads of infrastructure and operations should ...

Analyst(s):   Mike Leibovitz   |   Nauman Raja
Research Aug 2026
... Insights Already a Gartner client? Enterprise-scale deployment of AI is new. Innovations are not. Heads of Enterprise Architecture who leverage lessons learned from past IT innovations can avoid costly delays and failures when implementing AI today. Insights at a Glance Analysis Gartner Recommended Reading ...

Analyst(s):   Philip Allega   |   Fred Ganter
Premium Research Aug 2026
... This research analyzes best practices for implementing event intelligence solutions (formerly AIOps platforms) in production. IT operations specialists can use these insights to optimize event quality, avoid implementation stalls, and advance from basic noise reduction to automated response and reme ...

Analyst(s):   Dylan Roberts   |   Joe Antelmi
Premium Research Oct 2026
... benefits from cloud adoption. Legacy cloud operations approaches cannot keep pace with AI and cloud-native demands. Insights at a Glance I&O Must Accelerate Its Delivery Model I&O Must Prepare for the Impact of AI Agents Adopt a Platform-Oriented Approach Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Lydia Leong   |   Alessandro Galimberti
Research Oct 2026
... use this Market Overview to understand how AI agents for B2B sales are delivered, identify potential overlap in the sales technology stack and compare the embedded and prebuilt agent models shaping revenue, productivity, cost and risk outcomes. Insights at a Glance Market Outlook Current Market Landscape ...

Analyst(s):   Veronica Steiner   |   Adnan Zijadic
Research Oct 2026
... Access Insights Already a Gartner client? Workday customers need to uncover and use key levers to achieve better concessions and maximize value from their contract. Heads of IT procurement should use this research to identify the most effective commercial levers to secure optimal results when negotiat ...

Analyst(s):   Ishan Anand   |   Dawn Hubbard
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