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Premium Research Sep 2026
... Despite the influx of AI project requests, intake and governance templates such as idea submission forms, concept documents and business cases often fail to adequately support the assessment of AI investments. PPM leaders can use the templates contained in this Toolkit to help streamline the process ...

Analyst(s):   Robert Handler   |   Woojin Choi
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Premium Research Sep 2026
... ROI from scaling agentic AI depends on trusting agents to act independently across revenue workflows. Packaged platforms do not encode company-specific sales rules, so agents underperform and trust stalls. Sales leaders must own the harness controls that make agent actions trustworthy. Insights at a ...

Analyst(s):   Paul Vignati   |   Adnan Zijadic
Research Sep 2026
... Access Insights Already a Gartner client? With the accelerating pace of transformation, change management requires increasingly active leadership from CPOs to ensure behavioral change success and ROI, not just effective implementation. Use this research to take a proactive role in driving change succe ...

Analyst(s):   Cynthia Phillips   |   Lorraine Gavin
Research Sep 2026
... Access Insights Already a Gartner client? Relying on composite metrics creates false precision and hides critical operational weaknesses. Learn how to rearchitect service scorecards by limiting composite metrics to executive health dashboards and managing frontline agents through observable, behavior- ...

Analyst(s):   Lauren Villeneuve   |   Ken Schonberg
Research Sep 2026
... Access Insights Already a Gartner client? AI agents operate within the tokenomics landscape — a token-metered economy where every prompt has cost implications. Organizations should focus on token metering and FinOps to optimize the cost. Winning organizations don’t just cut tokens; they optimize value ...

Analyst(s):   Justin Tung   |   Irina Guseva
Premium Research Sep 2026
... Treating MCP servers, CLIs, skills and hooks as interchangeable wastes tokens and undermines AI coding agent productivity. Software engineering leaders must assign each its primary role in access, behavior or control and combine them only where required. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Shiva Varma   |   Keith Guttridge
Premium Research Sep 2026
... The SSCS market is driven by a shift from reacting to vulnerability disclosure reports to automated gates that shrink the exploitability gap while combating GenAI and regulatory risks. To win, vendors must deliver unified code-to-cloud platforms that secure both human and AI-generated pipelines. Insights ...

Analyst(s):   Shailendra Upadhyay   |   Rahul Yadav
Premium Research Sep 2026
... The quantum computing (QC) market will grow at a CAGR of 26.7% for 2025-2030 to reach $2.3 billion by 2030. Achieving FTQC milestones will trigger stronger growth for the market in the 2028-2030 time frame. Banking, finance, and insurance (BFI) will lead the end-user industry in QC spending by 2030. ...

Analyst(s):   Gaurav Gupta   |   Kay Arnott
Premium Research Sep 2026
... Vibe coding should not be used to replace commercially licensed CRM. It should be treated as an organizational capability that changes how CRMs are designed, built, customized, operated and governed. Vibe coding provides agility and creates leverage against incumbent vendors. Insights at a Glance Stra ...

Analyst(s):   Olive Huang   |   Simon Whight
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