... Many HR leaders are moving quickly to adopt AI in talent management. This report enables HR leaders to benchmark their approach against how their peers are using and planning to use AI in talent management. It also provides ideas for using AI agents and offers practical guidance to mitigate risks. Insights ...
Analyst(s): Kate Jensen | Colleen Malley
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... Many organizations manage AI initiatives through upfront business cases and budget approval processes predicated on predicting value upfront. High performers instead manage AI as a portfolio of opportunities, replacing investment approval gatekeeping with options-based capital discipline for results. ...
... AI is accelerating the scale and pace of changing skills faster than CHROs can hire. Use this research to learn how to build on employees’ skills promise to close skills gaps at scale. Insights at a Glance Issue Impact Accelerate Skill Development and Internal Mobility with Skills Promise Contributor ...
... The world is changing rapidly, and HR leaders need to adapt their talent strategies accordingly. The four trends mentioned in this note will help CHROs consider the forces impacting their businesses today and make the adjustments needed to drive performance through unprecedented change. Insights at a ...
... As enterprise leaders, CHROs share responsibility for managing enterprise risk, particularly risks that threaten the work required to execute enterprise strategy. This report highlights the emerging risks in the second half of 2026 that present the most critical scenarios for CHROs. Gartner Recommend ...
... Customer trust determines whether AI service scales or stalls. Customer service and support leaders must earn it by piloting before scaling, limiting AI to what operations can support, applying five trust tests and making trust a requirement across vendor selection, journey design and performance. Insights ...
Analyst(s): Devra Struzenberg | Christopher Sladdin
... Access Insights Already a Gartner client? Architectural drift threatens business agility through widespread system duplication and escalating remediation costs. To break this destructive cycle, Heads of Enterprise Architecture (EA) should create visibility of cross-domain architecture decisions, ident ...
... Access Insights Already a Gartner client? AI is shifting planners from routine tasks to strategic analysis, aligning outcomes with business goals and boosting resilience. Planning leaders can use this research to redesign the network supply planner’s job for the AI era. Insights at a Glance Impact Actions ...