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Research Oct 2026
... Access Insights Already a Gartner client? In light of recent rogue AI behavior, some advanced agentic systems should be considered ungovernable by CSCOs, and therefore unsafe investments for supply chain. This research will help CSCOs understand why effective oversight of advanced agentic systems is ...

Analyst(s):   Carlton Sapp   |   Tess Frenzel
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Premium Research Oct 2026
... This toolkit helps heads of communications create a business case to invest in stronger communications measurement and analytics capabilities. The toolkit includes a business case presentation template, a costs and financial benefits calculator and an improvement roadmap template. When to Use Contribu ...

Analyst(s):   Phil Olson   |   Patryck Allen
Research Oct 2026
... Access Insights Already a Gartner client? As AI automates simple customer service interactions, customer service and support leaders face a higher concentration of complex, high-effort cases. This research provides a framework to classify interaction complexity and implement outcome-based metrics that ...

Analyst(s):   Rupinder Chandhok   |   Lauren Villeneuve
Premium Research Sep 2026
... Communications leaders can use this diagnostic tool to benchmark and conduct a periodic evaluation of the performance of the communications function across key activities by assessing maturity levels, identifying priority areas and receiving actionable recommendations to improve its performance. Over ...

Analyst(s):   Paul Swiergosz   |   Brianna Lux
Premium Research Sep 2026
... findings from recent Gartner surveys that uncover the state of AI in procurement and its effect on talent. Procurement leaders can get an overview of how AI is reshaping the workforce and what drives effective AI adoption in procurement as AI investments and expectations grow. Insights at a Glance Issue ...

Analyst(s):   Bridget Lee   |   Fareen Mehrzai
Research Oct 2026
... and market participation. This research helps CIOs of energy-generating organizations evaluate REMS market shifts, vendor strategies, and emerging capabilities — helping balance physical asset performance with portfolio economics at scale. Insights at a Glance Strategic Planning Assumptions Market Outlook ...

Analyst(s):   Lloyd Jones   |   Nicole Foust
Premium Research Oct 2026
... SAP clean core is an imperative for success to avoid the detrimental impact that core customizations have on S/4HANA operating costs, new features and upgrade resources. Use the Gartner ERP 6R framework to build a business case for your best approach toward an agile, cloud-ready, policy-compliant ER ...

Analyst(s):   Johan Jartelius   |   David Penny
Premium Research Sep 2026
... Learn how top midsize enterprise innovators use digital and AI in creative ways to deliver tangible business results. Insights from the 2026 Gartner Eye on Innovation Awards for Midsize Enterprises provide an unmatched view of what sets high-performing initiatives apart. Insights at a Glance Issue Impact ...

Analyst(s):   Sarah Davies   |   Roger Caleya
Premium Research Aug 2026
... Key-user roles in ERP projects are often unclear, with undefined responsibilities and time requirements. This causes conflicts and poor results in ERP implementations as key users get pulled into daily tasks. Without a clear key-user strategy, ERP implementations risk failure due to a blind spot. Ins ...

Analyst(s):   Alexander Buschek   |   Johan Jartelius
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