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Research Oct 2026
... platforms are emerging as the cornerstone of AI-first sales execution. Sales operations leaders should evaluate RAO vendors based on their ability to deliver autonomous guidance, consolidate revenue signals and scale execution across complex go-to-market motions. Market Definition/Description Magic Quadrant ...

Analyst(s):   Steve Rietberg   |   Alyssa Cruz   |   Dan Gottlieb
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Premium Research Oct 2026
... SovereignTech secures your operations against vendor and geopolitical service cutoffs. By legally and technically architecting realistic exit and replacement strategies across your entire IT stack, SovTech guarantees running critical applications independently to maintain real autonomy. Overview Strat ...

Analyst(s):   Bart Willemsen   |   Gregor Petri   |   Rene Buest
Research Sep 2026
... Access Insights Already a Gartner client? CSOs must close the “value gap” to drive retention and growth, yet existing strategies fail to enable customers to achieve value realization at scale. This research provides a framework for CSOs to operationalize value realization. Insights at a Glance Impact Act ...

Analyst(s):   Greg Hessong   |   Morgan Barnes   |   Daniel Hawkyard
Research Sep 2026
... Access Insights Already a Gartner client? Digital sales rooms improve deal engagement and execution — but without a clear deployment plan, they risk becoming underutilized content repositories. Sales operations leaders must first align DSR use cases to key opportunities to add value, then mitigate ris ...

Analyst(s):   Luke Tipping   |   Melissa Hilbert   |   Mark Paine
Research Sep 2026
... Organizations frequently implement AI in customer experience piecemeal, creating disconnected projects rather than a coordinated transformation. This research presents a Crawl, Walk, and Run approach, in addition to a “Sit Up” readiness phase, to help customer service leaders build AI maturity. Insights at a Glance ...

Analyst(s):   Michael Chiu   |   John Quaglietta   |   Daniel O'Sullivan
Research Oct 2026
... Access Insights Already a Gartner client? This research provides the critical steps for heads of logistics to use to successfully implement a warehouse management system. By leveraging the four critical life cycle phases of preparation, design, execution and evolution, heads of logistics can mitigate ...

Analyst(s):   Federica Stufano   |   Simon Tunstall   |   Ed Smith
Research Aug 2026
... Already a Gartner client? CIOs often identify integration issues too late to prevent disruption. Use a focused KPI scorecard, operational telemetry and AI-driven insights to identify emerging risks early, intervene sooner and maintain control of M&A integration outcomes. Insights at a Glance Impact Actions ...

Analyst(s):   Mark Carroll   |   James Anderson   |   Kevin Bowling
Research Sep 2026
... Access Insights Already a Gartner client? As AI and robotics systems assume routine execution, warehouse supervisors must transition into operations orchestrators. This guide provides CSCOs and logistics heads with a five-step framework to redesign the role, balancing human judgment with machine efficiency ...

Analyst(s):   Jose Reyes   |   Chris Kina   |   Simon Tunstall
Research Sep 2026
... Access Insights Already a Gartner client? Rising hardware costs, memory supply constraints and rapid AI PC evolution are disrupting traditional device life cycle strategies. By designing multitiered policies that optimize asset life cycle value, heads of infrastructure and operations can manage technical ...

Analyst(s):   Erin Pierre   |   Steve Kleynhans   |   Katja Ruud
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