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Premium Research Oct 2026
... predicting customer behavior. CIOs can use these examples from Gartner’s Eye on Innovation Awards to learn how their peers are using technologies like AI to enhance customer experience. High-Level Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Van To   |   Kristy Waterhouse   |   Mary Yan
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Premium Research Nov 2026
... Organizations need to anticipate the ripple effects of AI because initial investment choices often trigger unexpected downstream consequences. CIOs can run this workshop with their leadership teams to envision how these ripple effects will alter workforce demand, role definitions and talent needs. Overview ...

Analyst(s):   Alys Woodward   |   Whit Andrews   |   Helen Poitevin
Research Nov 2026
... Access Insights Already a Gartner client? A new generation of AI tools for software development enables organizations to ramp up productivity gains from modest increments all the way to 10x per developer. Achieved benefits will be limited unless product leaders rethink and restructure their approaches ...

Analyst(s):   Arnold Gao   |   Ray Valdes   |   Russ Hendy
Research Oct 2026
... a Gartner client? Realizing transformational ROI from AI requires moving beyond isolated productivity gains to reengineer end-to-end processes. This framework provides CIOs and enterprise leaders with a repeatable approach across business, IT/AI/D&A, finance and HR. Overview Why This Matters Analysis ...

Analyst(s):   Kabeh Vaziri   |   Alicia Mullery   |   Mary Mesaglio   |   Hung LeHong   |   Caroline Hewings   |   Eyad Tachwali   |   Ayca Moseley
Research Oct 2026
... Access Insights Already a Gartner client? The market for corporate learning technology is evolving and maturing, adding choice and complexity to the buying process. This market overview will help HR tech and L&D leaders understand the market, identify vendors and make better-informed purchasing decisions ...

Analyst(s):   Jeff Freyermuth   |   Will Brown   |   Rachel Chiaro
Research Oct 2026
... Access Insights Already a Gartner client? Customer service leaders face intense C-suite pressure to deploy AI amid vendor overpromising and tool proliferation. The core opportunity lies in orchestrating capabilities across the interaction life cycle to convert efficiency gains into high-value, proactive ...

Analyst(s):   John Quaglietta   |   Kathy Ross   |   Emily Potosky
Research Oct 2026
... Access Insights Already a Gartner client? Modern DAMs use governed AI agents and open standards like MCP to enhance content governance, compliance and cross-channel brand consistency. CMOs must assess AI capabilities and asset workflows alongside their organization’s regulatory and brand standards to ...

Analyst(s):   Karen Lee   |   Tia Zervas   |   Rene Cizio
Research Oct 2026
... Access Insights Already a Gartner client? Agentic AI is reducing routine I&O work while exposing gaps in skills, accountability, governance and performance measurement. These insights help heads of I&O redesign their organizational structure, workforce strategy and performance measures for effective ...

Analyst(s):   George Spafford   |   Cameron Haight   |   Joe Antelmi
Research Oct 2026
... Access Insights Already a Gartner client? Executive risk committees (ERCs) generate more action when ERM acts as a curator rather than simply a provider of risk information. This research explains three ways effective ERM teams curate executive attention: eliminating unnecessary topics, guiding discus ...

Analyst(s):   Samantha Darnell   |   Jonathan Keeney   |   Elliott Long
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