... Software engineering leaders face pressure to justify AI investments in the SDLC. Use the tool in this research to evaluate AI initiatives against measurable outcomes. When to Use Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Ray Collins | Dilisha Menon | Tigran Egiazarov
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... Access Insights Already a Gartner client? As AI agents shift API consumption from human-discovered to machine-discovered, ambiguous interfaces cause disruptions and cost overruns. Software engineering leaders can use these insights to adopt five API design principles that ensure safety and reliability ...
Analyst(s): Andrew Comes | Shameen Pillai | Brian Otten
... Already a Gartner client? Organizations starting SRE today can use agentic AI to absorb diagnostic toil from day one. This blueprint equips heads of I&O to launch an agentic SRE practice pairing existing telemetry with supervised AI reasoning loops to eliminate toil, defend SLOs, and build proactive resilience ...
Analyst(s): Hassan Ennaciri | Chris Saunderson | Daniel Betts
... Access Insights Already a Gartner client? Sales operations leaders need a structured way to determine whether to build, buy, or blend AI agents. While most organizations will ultimately land on a blended approach, the wrong decision can lead to overspending, low adoption, and solutions that are difficult ...
Analyst(s): Bill Yetman | Kelly Fischbein | Melissa Hilbert
... Access Insights Already a Gartner client? ERP implementations carry significant financial risk because hidden costs, customization requirements, and implementation complexity are often underestimated during vendor selection. CFOs should structure RFPs to improve selection rigor, increase cost transpar ...
Analyst(s): Matt Monopoli | Mike Helsel | Miles McIvor | Irmina Melarkode
... Access Insights Already a Gartner client? Midsize enterprises must build an application portfolio that enables the company’s business strategy. MSE CIOs should use business capability modeling to build a fit-for-purpose application portfolio that supports the business capabilities and drives business ...
Analyst(s): Donna Scott | Alexander Buschek | Christian Hestermann
... CPOs struggle to pinpoint which emerging technologies deliver real business outcomes amid constant hype. Use this Emerging Technology Evaluation Framework (ETEFx) to evaluate 25 technologies based on suitability and complexity of adoption. Insights at a Glance Emerging Technology Suitability Overview o ...
Analyst(s): Martin Shreffler | Christian Titze | Alex Brady
... Governments around the world are continuing to incorporate conversational AI agents into their multichannel service delivery channels. CIOs need a roadmap for conversational AI agents to replace traditional chatbots in line with citizen expectations. Insights at a Glance Issue Context Impact Brief More ...
Analyst(s): Faith Adams | Dean Lacheca | Mike Shevlin
... and transformative potential vary. CIOs should choose the vendor that supports their most critical use case. Summary Market Definition Emerging Market Quadrant Analysis Detailed Market Definition Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Matthew Brisse | Gaurav Gupta | Chirag Dekate