... HR cannot guide work redesign using a legacy transformation approach, and needs a new approach to transition. Use these slides to establish a strategic roadmap for HR’s dual mandate: redesigning its own workflows and IT co-ownership to transform the broader workforce. Gartner Recommended Reading Gartn ...
Analyst(s): Seyda Berger-Böcker | Piers Hudson | Tess Lawrence
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... Access Insights Already a Gartner client? Customer experience management is an organizationwide discipline that requires continuous focus to evolve. Gartner’s CX Management Maturity Model can help revenue and retention leaders gauge their organization’s CX maturity and identify practical and effective ...
Analyst(s): Michael Chiu | Maria Marino | Michael Maziarka
... Audit fees are becoming harder to interpret as median fees decline while most organizations continue to see fee increases, highlighting the growing influence of complexity on audit costs. The 2026 Gartner Audit Fee Benchmarks helps CFOs understand the drivers of audit costs, evaluate auditor perform ...
Analyst(s): Ishleen Kaur Chhabra | Jeffrin Francis | Renata Viana
... Access Insights Already a Gartner client? As GenAI and AI agents scale, inadequate business, operational or risk context can undermine reliable, relevant and explainable outcomes. This research guides D&A leaders in aligning people, funding, and capabilities and establishing shared accountability to ...
... deploy workloads to other platforms. Insights at a Glance Strategic Planning Assumptions Market Outlook Current Market Landscape Market Definition Example Vendors Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Howard Dodd | Dennis Smith | Alessandro Galimberti
... Access Insights Already a Gartner client? As coding agents become responsible for generating a growing percentage of enterprise code, software engineering leaders should focus on securing the entire agentic coding environment through a combination of deterministic tools and controls. Insights at a Glan ...
Analyst(s): Niyati Daftary | Nitish Tyagi | Adrian Leow
... Access Insights Already a Gartner client? Heads of I&O and digital workplace leaders risk overbuying tools to enable proactive IT operations and support. This research provides a use-case framework to determine when endpoint management tools are sufficient and when broader experience requirements just ...
Analyst(s): Tim McCormack | Stuart Downes | Robin Milton-Schonemann
... a Gartner client? VSS growth in insurance, and power and utilities will be gradual in the short term due to AI integration challenges, but cloud adoption will accelerate expansion. By 2029, AI is expected to be deeply embedded, driving rapid growth in business-critical revenue. What You Need to Know ...
Analyst(s): Sruthi Nair | James Ingham | Pankaj Verma
... This comparison assesses prominent AI use cases in IT support against value and feasibility. Heads of I&O should use this to prioritize investments and develop a roadmap for adoption. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations Gartner ...
Analyst(s): Chris Matchett | Luis Fernandez | Siddharth Shetty