... Customers increasingly use AI agents to discover, compare, negotiate, purchase and troubleshoot communications services. CSP CIOs must redesign engagement, commerce and service capabilities to remain differentiated, transactable, and ultimately competitive in multimodal AI-powered customer journeys. ...
Analyst(s): Maria Marino | Susan Welsh | Christopher Sladdin
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... Access Insights Already a Gartner client? On 25 August 2026, Broadcom removed all publicly available download links for the VMware Virtual Disk Development Kit. VDDK is used by many vendor products to migrate away from VMware. This research details the current migration paths available to infrastructu ...
Analyst(s): Ramana Swaroop | Ross Fomerand | John Fullbright
... Utilities are advancing in their IT/OT stages of alignment and integration, yet untapped business value persists. As CIOs’ OT roles expand, shifting from defense-focused to value-driven strategies is essential. Use this research for OT management trends for utilities. Overview Gartner Recommended Read ...
Analyst(s): Lloyd Jones | Jo-Ann Clynch | Kristian Steenstrup
... AI demand is expected to outpace supply for the remainder of the decade, increasing cost and access pressures across the market. CPOs should manage AI as a supercategory to coordinate sourcing decisions, strengthen governance and preserve commercial flexibility as AI consumption scales. Insights at a ...
Analyst(s): Katarzyna Fonteyn | Luke Ellery | Manjunath Bhat
... Access Insights Already a Gartner client? AI coworking agents execute multistep workflows, raising key risks around access, data leakage, and accountability. Enterprise AI security is a multiyear journey to enable safer AI adoption, and a roadmap across people, process, and technology enables organizations ...
Analyst(s): Khushbu Pratap | Ashish Suraj Bhan | Jason Malley
... Organizations face a structural contradiction with cybersecurity leadership: CISOs are treated as executives when accountability is assigned but operational leaders when authority is allocated. As CISOs become accountable for enterprise digital trust and safety outcomes, they must report to the CEO ...
Analyst(s): Christine Lee | Sam Olyaei | Christopher Mixter
... Access Insights Already a Gartner client? This note covers the top emerging challenges for CSOs in 4Q26. CSOs can use this research to understand how to address the issues that are challenging their peers. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): George Tobias | Robert Blaisdell | Betsy Gregory-Hosler
... As CRM evolves beyond a destination application, sales operations leaders need to distinguish a genuinely headless architecture from AI assistants, agents or basic platform interoperability. Assess five architectural characteristics and the execution loop to determine whether governed CRM capabilities ...
Analyst(s): Wendy Butler-Mafuz | Adnan Zijadic | Guy Wood
... Gartner client? Unconstrained AI execution causes catastrophic cost overruns that cannot be managed by lagging budget alerts. Heads of Enterprise Architecture must embed cost-critical guardrails into machine-readable reference architectures to block non-compliant agentic AI workloads before long-term commitments ...
Analyst(s): Mehak Kaur | Rimma Gurevich | Andrei Razvan Sachelarescu