... Access Insights Already a Gartner client? Companies are challenged to meet multigenerational customer needs, especially in channel use and preferences. This note guides customer service business and technology leaders toward a three-phase omnichannel strategy to fulfill a broad spectrum of customer ne ...
Analyst(s): Rupinder Chandhok | Jennifer MacIntosh | Francesco Vicchi | Eric Keller
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... Access Insights Already a Gartner client? AI context platforms construct, govern and deliver reusable context to AI agents at runtime. As enterprises scale production agents, leaders responsible for AI should implement these platforms to develop context into a first-class enterprise asset, rather than ...
Analyst(s): Radu Miclaus | Afraz Jaffri | Christopher Long | Kjell Carlsson
... Insights Already a Gartner client? Physical AI is evolving the role of software engineering to engineer systems that sense, decide, act and continuously observe the physical world. Software engineering leaders must prepare for the next technology disruption as physical AI becomes a reality. Overview Strategic ...
Analyst(s): Manjunath Bhat | Wei Jin | Nabeeha Ahmed | Annie Hodgkins
... Ungoverned proliferation of AI agents across enterprise landscapes creates agent sprawl, leading to technical debt and operational risk. This research helps application leaders decide whether to consume, combine or build agents within the SAP ecosystem as well as establish core governance principles. ...
Analyst(s): Tomas Kienast | Johan Jartelius | Ann Paul | Neha Ralhan
... Gartner First Takes Fresh insights on emerging trends Software engineering leaders should assess their model strategy in light of OpenAI’s withdrawal from SpaceXAI’s Cursor. OpenAI’s move exposes the fragility of third-party model access as model providers and coding agent vendors increasingly embrace ...
... Government CIOs must transition from headcount-based workforce models to capability-based hybrid workforce models. By managing humans and AI agents as a hybrid workforce, agencies can increase productivity, citizen value and mission outcomes without expanding organizational size. Overview Analysis Gartner ...
Analyst(s): Anderson Cunha | Rishi Sood | Luis Mangi | Christie Struckman
... Access Insights Already a Gartner client? While AI promises to transform how employees work, real-world execution falls short. This research highlights pioneering digital workplace innovations to help application leaders close the AI value gap in governance, literacy, business returns, and costs. Insights ...
Analyst(s): Marko Sillanpaa | Lacy Lei | Tim Nelms | Jed Cawthorne
... While the EU region leads the world in terms of the formulation and application of digital sovereignty, it is still heavily dependent on technology from other regions — primarily the United States — and has a mixed outlook on achieving tech economic sovereignty in the near and medium terms. Insights ...
Analyst(s): Bob Johnson | Rene Buest | Fernando Pereiro | Scot MacLellan