... Access Insights Already a Gartner client? The CRM market is experiencing rapid change and innovation. These coolest vendor innovations span customer service, marketing, DevOps, and platform innovation, each addressing critical CRM challenges and enabling organizations to deliver more agile, data-driven ...
Analyst(s): Olive Huang | Ilona Hansen | Lacy Lei | Francesco Vicchi | Aditya Sawant | Simon Whight
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... Takes Fresh insights on emerging trends Heads of I&O should seriously evaluate Proxmox as a potential alternative in the server virtualization platform market, as 24/7 enterprise support and North American expansion address key adoption barriers. Assess if Proxmox’s support maturity meets business-critical ...
Analyst(s): Fintan Quinn | Tony Harvey | Vishesh Divya
... The AI middleware market will reach $36 billion by 2030, driven by a shift from legacy deterministic systems controlling known outcomes to autonomous AI capabilities. To capitalize on this opportunity, vendors must transition beyond legacy architectures and build agent-native control planes designed ...
Analyst(s): Arunasree Cheparthi | Andrew Humphreys | Manjunath Bhat | Varsha Mehta | Nicholas Carter | Keith Guttridge
... enterprisewide automation. This Magic Quadrant assesses 20 BOAT vendors to help guide your business process automation decisions. Strategic Planning Assumption Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Amazon Web Services Appian Automation Anywhere Bizagi Boomi Camunda Flowable IBM ...
Analyst(s): Saikat Ray | Tushar Srivastava | Sachin Joshi | Adam Briggs | Mike Warren | Arthur Villa
... AI governance is inherently cross-functional, making it challenging to define what a mature and effective program looks like. This tool allows leaders responsible for AI to baseline current capabilities and set targets against a comprehensive range of key elements required for the deployment of a successful ...
Analyst(s): Claire Song | Craig Porter | Whit Andrews | Stuart Strome | Antonia Roesler | Annisa Firdaus
... Technology sovereignty can reduce critical dependencies. Or it can create new ones. The Gartner Value-Risk Flywheel helps CIOs identify which choices strengthen control, and which stand to increase geopolitical risk, regulatory and supplier vulnerability, cost, and complexity. Insights at a Glance Iss ...
Analyst(s): Annemarie Roussel | Bettina Tratz-Ryan | Gregor Petri | Mark Cooper | Daryl Plummer
... Access Insights Already a Gartner client? State government CIOs face a critical period of transition and uncertainty with the upcoming 2026 gubernatorial elections. To prepare for this period of transition, government CIOs should dedicate time to their transition strategies, staff and operating models ...
Analyst(s): Todd Kimbriel | Ana Guerra | Michael Berkholtz | Chad Walker | Albert Gauthier
... Gartner First Takes Fresh insights on emerging trends Stripe’s acquisition of OpenRouter further validates the essential role of AI gateways for software engineering leaders. The transaction secures Stripe a strategic metering chokepoint, establishing “tollbooth” revenue streams through token arbitrage ...
Analyst(s): Mark O'Neill | Chris Meering | Aapo Markkanen | Akis Sklavounakis
... Gartner First Takes Fresh insights on emerging trends CSOs and enablement leaders should use evidence-based decision gates to protect themselves from risk following the Seismic-Highspot merger. As the two companies integrate organizations, services and products, customers should be wary when making pl ...
Analyst(s): Doug Bushée | Melissa Hilbert | Bill Yetman