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Premium Research Sep 2026
... Takes Fresh insights on emerging trends CISOs must define their role in AI safety before it is defined for them. New warnings from current and former Anthropic and OpenAI researchers are about to increase executive scrutiny of AI, and will expand the CISO’s mandate beyond what present security capabilities ...

Analyst(s):   William Candrick   |   Lauren Kornutick   |   Lydia Clougherty Jones   |   Christine Lee   |   Meghan Hollis
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Premium Research Oct 2026
... AI is delivering productivity gains across the workforce. Yet, greater productivity doesn’t reliably translate into lower costs. CHROs must help the business use AI to create value that wasn’t possible before. Insights at a Glance Strategic Planning Assumption AI Productivity Isn’t Translating Into Better ...

Analyst(s):   Rebecca Lane   |   CV Viverito   |   Chris Hester   |   Caitlyn McDonough   |   Arj Bagga   |   Anna Krasniewska   |   Kate McLaren-Poole
Premium Research Sep 2026
... enterprises scale agentic AI, managing costs has become increasingly complex. Connecting AI FinOps strategy with AI governance ensures that AI initiatives are not only compliant, ethical, and effective but also financially responsible and sustainable. Leaders responsible for AI must evolve how they are ...

Analyst(s):   Lauren Kornutick   |   Yogesh Bhatt   |   Dymah Paige   |   Aaron Harrison   |   Shiva Varma   |   Brandon Medford   |   Rita Sallam   |   Ray Collins
Premium Research Oct 2026
... Advances in networks, AI, security, cloud, and quantum computing provide CSPs significant opportunities to enable digital transformation in B2B. This Impact Radar helps CSP product leaders prioritize emerging technologies to target revenue growth in enterprise communication services. Overview Analysis ...

Analyst(s):   Ajit Patankar   |   Kameron Chao   |   Megan Fernandez   |   Jon Dressel   |   Manoj Bhatia   |   Susan Welsh   |   Kosei Takiishi   |   Khurram Shahzad
Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends AI leaders should evaluate Mistral Large 4, or “Le Chonk,” as a credible Western open-weight option to diversify model portfolios and advance sovereign AI, while validating workload-specific performance, cost, licensing and operational requirements ...

Analyst(s):   Birgi Tamersoy   |   Ahmed Abushomi   |   Chirag Dekate   |   Jaiguru Thevar   |   Jeremy D'Hoinne   |   Cory Decker
Premium Research Oct 2026
... Gartner’s top strategic trends for CSPs CIOs will shape industry agenda and strategic priorities in 2027. CSP CIOs and CTIOs should use these insights to proactively align budgets, investments, projects and roadmaps. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insigh ...

Analyst(s):   Peter Liu   |   Peter Kjeldsen   |   Kosei Takiishi   |   Juha Korhonen   |   Will Rice   |   Mounish Rai   |   Amresh Nandan   |   Gregor Petri
Premium Research Oct 2026
... modernize systems with AI under constrained budgets. Microsoft’s new Contact Center Intelligence offers a way to add agentic AI without platform replacement. CSS leaders should assess whether Microsoft’s enterprise-context approach delivers differentiated business value relative to existing AI investments. Overview ...

Analyst(s):   Pri Rathnayake   |   Jason Bridge   |   Megan Fernandez   |   Drew Kraus
Research Nov 2026
... Access Insights Already a Gartner client? By adopting a standardized, reusable agent skills architecture, CFOs can create scalable AI infrastructure that lowers maintenance effort, strengthens auditability and adapts readily to emerging cross-platform automation requirements, new technologies and evolving ...

Analyst(s):   Ash Mehta   |   Brian Stickles   |   Shankar K   |   Twisha Sharma   |   Alex Levine   |   Heather Wilson   |   Hakan Gunaydin   |   Sam Roberts
Premium Research Oct 2026
... insights on emerging trends Heads of I&O and EA stand to gain greater control of their AI models’ operating environment as Mistral’s announcement of open-weight models updates AI market assumptions about who oversees access to AI, where models run and whether organizations can retain operational autonomy when ...

Analyst(s):   Joe Antelmi   |   Fred Ganter   |   Nitish Tyagi   |   Caragh O’Carroll   |   Sushovan Mukhopadhyay   |   David Smith
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