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Premium Research Dec 2025
... seeks to establish a national regulatory framework for artificial intelligence with an intent to reduce compliance complexity. As enterprise leaders for high-risk AI use cases, CHROs should advocate for maintaining, or strengthening, current AI governance strategy and build scenario plans with internal ...

Analyst(s):   Chief Human Resources Officer Research Team
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Premium Research Oct 2025
... The Open Semantic Interchange partnership aims to deliver semantic layer interoperability by standardizing metadata used for analytics and BI. This facilitates a composite semantic layer approach, providing portability, consistency, and reusability of semantic logic across analytics, agents, and app ...

Analyst(s):   Georgia O'Callaghan   |   Christopher Long   |   Andrés García-Rodeja
Webinar On-Demand
... The customer service technological landscape is evolving rapidly, turning up new innovations across channels, voice of the customer tools, infrastructure technology and workforce engagement. Service leaders need to stay informed about the latest technology adoption trends to ensure their organizatio ...

Analyst(s):   Lauren Villeneuve   |   J.J. Moncus
Premium Research Oct 2026
... Thirty-one members of Gartner Research Board’s Global CIO community share their views on their in-office attendance policies, factors influencing workplace flexibility decisions, and expected changes to the policies within the next two years. Overview Summary of Results Survey Results Detail Gartner ...

Analyst(s):   Consult the Board Research Team
Premium Research Oct 2026
... GenAI, digital sovereignty, cost pressures, governance requirements and a global “uncertainty pause” in IT spending are reshaping hybrid cloud. Heads of I&O must refer to these insights to modernize, optimize and ensure compliance. Insights at a Glance Issue Context Impact Brief Implications Gartner ...

Analyst(s):   Dennis Smith
Premium Research Oct 2026
... partnering with HR, communications, legal, privacy, and security, this tool builds customized global social media policies with modular clauses for employee advocacy, personal use, official accounts, privacy, security, and AI-assisted content. When to Use Directions for Use Gartner Recommended Reading Gartner ...

Analyst(s):   Claudia Ratterman
Premium Research Aug 2026
... In complex global supply chains, robust supplier risk management is crucial. Supplier risk management solutions help identify, assess, and mitigate supplier risks. Chief procurement officers should use this tool to convey a compelling business case for budget and implementation support. When to Use ...

Analyst(s):   Martin Shreffler
Research Aug 2026
... identifying corruption risks, establishing clear policies, delivering risk-based training, embedding preventive and detective controls, and scaling global standards through targeted localization. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   April Lawrence
Premium Research Sep 2026
... Global enterprise application leaders often treat WeChat (Weixin) and WeCom as messaging tools, overlooking their broader roles in customer engagement, employee communication and service delivery in China. This research explains three essentials for architecting, integrating and governing their enterprise ...

Analyst(s):   Hao Yin
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