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Research Oct 2026
... Partner Program Real-Time Continuous Intelligence High-Volume Customer Call Center Digital Contact Center Customer Engagement Center Agile Contact Center Global Contact Center Critical Capabilities Rating Gartner Recommended Reading Critical Capabilities Methodology Gartner Critical Capabilities Abstract ...

Analyst(s):   Jason Bridge   |   Pri Rathnayake   |   Megan Fernandez   |   Drew Kraus
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Premium Research Aug 2026
... Gartner’s 2026 Eye on Innovation Awards reveal six trending use cases driving substantive, measurable results with agentic AI and nonagentic AI in global manufacturing organizations. This presentation showcases the business needs, solutions and tangible outcomes for each of 26 apt case examples. High-Level ...

Analyst(s):   Lachezar Manasiev   |   Brady Barnes   |   Kentaro Shikanai   |   Alexander Hoeppe   |   Rajan Saini   |   Yu Kaku
Premium Research Aug 2026
... Domestic and global tech providers who engage closely with local sovereign startups that struggle with midstage funding gaps can significantly gain from the large opportunities that these countries offer. But regulatory and operational hurdles have to be overcome. Insights at a Glance Strategic Planning ...

Analyst(s):   Jonathan Rivera   |   Wataru Katsurashima   |   Naresh Singh   |   Arup Roy   |   Katie Gove   |   Hanna Karki
Research Aug 2026
... innovations are enabling banks to compete and partner with fintechs, influence customer demand for products and services, and influence regulatory actions globally. Bank CIOs can use this Hype Cycle to make practical business decisions and prioritize strategic investments in payments. Analysis Definition: Why ...

Analyst(s):   Peter Ryan   |   Debbie Buckland
Research Oct 2026
... Access Insights Already a Gartner client? Based on global research with HR leaders, CEOs and business leaders, this report highlights the top trends shaping HR strategy for 2027 and their implications for CHROs today. Use these insights to build effective HR strategies and anticipate challenges to organizational ...

Analyst(s):   Zach Friedman   |   Jessie Knight   |   Mark Whittle   |   Anna Krasniewska   |   Alex Chertoff
Premium Research Oct 2026
... Globalization is dead. The widespread belief that economic integration reliably fosters stability and efficiency has collapsed. General counsel must consider multiple future scenarios of how to win in a “go-it-alone” world. High-Level Overview Gartner Insights Abstract ...

Analyst(s):   Suzie Petrusic   |   Abbott Martin   |   Bettina Tratz-Ryan   |   Tsuneo Fujiwara   |   Utkarsh Sharma   |   David Furlonger   |   Frank Buytendijk
Premium Research Oct 2026
... Globalization is dead. The widespread belief that economic integration reliably fosters stability and efficiency has collapsed. Enterprise CIOs must consider multiple future scenarios of how to win in a “go-it-alone” world. High-Level Overview Gartner Insights Abstract ...

Analyst(s):   David Furlonger   |   Abbott Martin   |   Suzie Petrusic   |   Frank Buytendijk   |   Tsuneo Fujiwara   |   Bettina Tratz-Ryan   |   Utkarsh Sharma
Webinar On-Demand
... Join this complimentary Gartner AI webinar as a Gartner expert explains the key techniques and technologies powering one of the most transformative technologies of the decade and, leveraging the Gartner Hype Cycles to identify innovations to exploit to execute your AI strategies. You will walk away from ...

Analyst(s):   Yogesh Bhatt
Premium Research Oct 2026
... Globalization is dead. The widespread belief that political alliances and trusted partnerships bring stability and predictability has collapsed. Rather than pursuing strategic wins, public sector CIOs must focus on how to deliver on their mission and achieve their objectives in a “go-it-alone” world. ...

Analyst(s):   Utkarsh Sharma   |   David Furlonger   |   Suzie Petrusic   |   Tsuneo Fujiwara   |   Frank Buytendijk   |   Abbott Martin   |   Bettina Tratz-Ryan
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