... When working with the CIO to implement an AI strategy, heads of I&O must make adoption an early measure of success, as accurate estimates of value rely on widespread and consistent usage. This study examines the Ohio DOT’s approach to fostering GenAI ideation and adoption. Case Overview Problem Critica ...
Analyst(s): Paul Wang | Ashish Banerjee | Cameron Haight | Katy Weber
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... Access Insights Already a Gartner client? As first-generation CPaaS offerings become commoditized, enterprises seek more advanced solutions. Identify these Cool Vendors that provide composable tools, enabling customer service and support leaders to move beyond traditional use cases and deliver differe ...
Analyst(s): Lisa Unden-Farboud | Pankil Sheth | Brian Doherty
... Access Insights Already a Gartner client? Gartner estimates that the unified communications market will experience a modest five-year CAGR of 0.8%. Rationalization of UC seats will inhibit market growth. This update features refreshed exchange rates; the underlying assumptions are unchanged from the 2 ...
... Economic shifts, rising expectations and pressure to innovate are giving rise to new and swiftly evolving technology adoption drivers, reshaping the AI platform market. Chief product officers who don’t address these drivers will risk falling behind more agile and emerging competitors. Overview Analysi ...
Analyst(s): Ahmed Mouldaia | Jim Hare | Kevin Quinn | Radu Miclaus
... Access Insights Already a Gartner client? Successful D&A leaders leverage their enterprisewide perspectives to engage stakeholders throughout the data governance process. Collaboration and alignment across groups accelerate AI and digital transformation. Insights are based on interviews with 150+ CDAO ...
Analyst(s): Dalia Naguib | Alexandria Roberts | Cameron Roche
... Analytics and business intelligence products risk obsolescence if they do not successfully respond to Power BI’s dominance and AI-driven evolution. To drive adoption, chief product officers should bolster capabilities in adjacent areas like data quality and integration, agentic AI, decision intellig ...
Analyst(s): Radu Miclaus | Omar Ansari | Jim Hare | Kevin Quinn
... Gartner First Takes Fresh insights on emerging trends An already valuable and growing open-source test automation framework, Playwright is gaining ground on commercial vendor capabilities. Software engineering leaders should use this research to evaluate whether this new agentic product fits within th ...
... Business capability modeling offers an agile approach to fuel digital support for business functions. Higher education CIOs can use these new approaches, particularly an industry-specific enterprise architecture model, to adapt to change during times of disruption. Overview Strategic Planning Assumptions ...