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Premium Research Apr 2024
... platforms addressing common networking challenges within and across public cloud environments. I&O leaders responsible for networking and cloud operations should read this research for current and future market trends. Overview Strategic Planning Assumption Market Definition Market Description Market Direction ...

Analyst(s):   Andrew Lerner   |   Marissa Schmidt   |   Jonathan Forest   |   Simon Richard
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Premium Research Apr 2025
... can be challenging for legal leaders due to complex and overlapping market offerings. Use this toolkit to develop an RFP to conduct a structured vendor comparison, and then evaluate and select suitable e-billing and matter management technology solutions. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Swarnima Narayan
Research Aug 2024
... security challenges in the rapidly evolving customer digital landscape. This research analyzes the top four security issues for enterprise communications in 2025 and offers recommendations for addressing them. Overview Introduction Analysis Gartner Recommended Reading Gartner Recommended Reading Gartner Recommended ...

Analyst(s):   Jon Dressel
Premium Research Nov 2024
... KPIs globally but fails to provide actionable insight for customer service. This research recaps its shortcomings in assessing customer service experience, what metrics are more helpful for customer service and support leaders, and how to use NPS if it must be measured. Overview Introduction Analysis Gartner ...

Analyst(s):   Deborah Alvord
Premium Research Feb 2025
... operational area. These investments can be wasteful — even harmful — if they fail to properly account for B2B buyer decision-making dynamics. Learn how to recalibrate your demand generation strategy for the modern B2B buyer. Session Description Learning Objectives Gartner Recommended Reading Gartner Research ...

Analyst(s):   Martin DeWitt
Premium Research Feb 2025
... It can be time-consuming to align capabilities with requirements when selecting software to enable supply chain design. Supply chain technology leaders can use this tool to identify supply chain network design vendors that offer required capabilities so they can be engaged for software evaluation. When ...

Analyst(s):   Vicky Forman
Research Jan 2024
... objectives into technology development goals and guide how R&D organizations monitor and assess technologies for investment, select appropriate development approaches, and build winning incubation models for market adoption. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner ...

Analyst(s):   Svetlana Golden
Research Mar 2025
... scaling legal services but, too often, it is an ineffective and superficial fix for deeper rooted issues. Use this roadmap to improve your approach to digital enablement and achieve tangible improvements in legal technology and service delivery. When to Use Directions for Use Gartner Recommended Reading Gartner ...

Analyst(s):   Kerrie McDonald
Research Nov 2024
... help envision, model and plan for the enterprise’s future, evolving business, operating and technology models. Yet, organizations struggle to derive the necessary insights from them. To choose the most promising EA tool, heads of EA must assess product capabilities for five key use cases. Overview What ...

Analyst(s):   Andrew Gianni   |   Andreas Frangou   |   Austin Steinmetz   |   Shubhangi Jena
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