... Salesforce instituted a swarming delivery model to improve customer journeys. Customer service and support leaders can learn from three key aspects of their success: enable complete issue ownership to agents, proactively guide agents to collaborate and use collaboration-focused performance metrics. G ...
Analyst(s): Aman Jagdev
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... Embedded AI and intelligence are enabling P&C claims management solutions to redefine customer satisfaction, employee productivity and operational efficiency. P&C insurance CIOs can learn about the claims management solution market direction and dynamics to aid strategy and evaluation. Overview Market ...
... The market for vehicle routing and scheduling applications continues to grow as organizations seek ways to optimize fleet operations. Supply chain technology leaders can use this research to better understand the VRS market in order to evaluate and select the right solutions for their situation. Overview ...
Analyst(s): Nathan Lease | Carly West | Oscar Sanchez Duran
... capabilities and navigating risky environments are driving manufacturing operations to readjust priorities. This HypeCycle supports strategic planning with key technologies and management disciplines for calibrating roadmaps, aligning investments and engaging peers. Analysis Definition: Why This Is Important ...
Analyst(s): Simon Jacobson | Jake Cunningham | Chris Campbell
... revealed key insights regarding manufacturing buying behaviors. This research will help product leaders identify how manufacturers leverage technologies for various use cases to optimize their product offering and development strategies. Gartner Research ...
... The 2024 Gartner CIO and Technology Executive Survey identifies technology spending trends and digital technology investment objectives for CIOs and technology executives in Africa. CIOs in Africa can use this infographic to benchmark their own technology adoption. Overview Gartner Recommended Reading ...
... Europe is a growing market for TMS vendors offering deep localized solutions with a focus on transportation execution, extensive carrier networks, operational planning and sustainability capabilities. Supply chain technology leaders can use this research for insights into the European TMS market. Market ...
... Creating IT strategy is one of the top priorities for CIOs, but 53% of strategies fail to deliver on objectives. Building stakeholder support for execution is one of the foundations for success. Learn about the power tactics CIOs can use to build support and commitment for their execution plans. Overview ...
... procurement and vendor management leaders can use this tool when evaluating and selecting prospective systems integrators for enterprise application implementation services. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...