... Service interactions shape customer perceptions, affecting loyalty and growth. To optimize these experiences, customer service and support leaders must develop a CX program, using VoC and other data to refine their channel strategy and design journeys to meet customer and business expectations. Scope ...
Analyst(s): Daniel O'Sullivan
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Research Already a Gartner client? Heads of infrastructure and IT operations need to build a future-fit infrastructure organization, manage cloud environments and enable digital transformation. They must work with CIOs to reallocate limited internal resources and external solutions to safeguard ...
... Tech services leaders face the dual challenge of expanding client accounts while prioritizing the intricacies of service delivery. This research identifies three strategies to optimize account planning and drive sustained growth in this demanding environment. Overview Introduction Analysis Gartner Recom ...
... CSP product leaders face the challenge of prioritizing which network APIs to launch and when, in the face of significant implementation efforts and uncertain demand. This research provides a framework to help you meet this challenge by prioritizing business value and implementation efforts. Overview S ...
... Access Research Already a Gartner client? Deliberate application of IT operating models across the organization delivers IT outcomes aligned with the enterprise’s strategic objectives. Faced with many transformation initiatives, CSP CIOs can use this guidance to plan and drive the operating model that ...
... This HypeCycle tracks digital innovations and market solutions that optimize and transform the way healthcare providers deliver clinical care. CIOs can use it to assess the value and impact of new technologies and solutions when shaping technology roadmaps and investment strategies. Analysis Definition ...
... While defining their digital transformation journeys, life sciences chief supply chain officers should concentrate on five key themes to optimize their technology investments: data platforms, visibility and traceability, digital representation, AI techniques, and decision intelligence. What You Need ...
... The introduction of Microsoft Fabric impacts customers differently, depending on the nature and magnitude of investment in Power BI solutions. Data and analytics leaders should reassess and decide whether to move their analytics portfolio to Microsoft Fabric. More Detail Gartner Recommended Reading Gar ...
... Government CIOs must adapt to major disruptions, including policy change, that occur within their environment and avoid becoming overwhelmed with a flurry of activity in an evolving landscape. They must take a deliberate and thoughtful approach to manage rapid change and prosper through transition. M ...