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Premium Research May 2024
... Finance organizations require process improvements to manage a growing number of fast-moving technology projects. This research provides pragmatic answers to questions that finance transformation leaders often ask about building finance’s familiarity with Agile development practices. Overview Conclusi ...

Analyst(s):   Hakan Gunaydin   |   Matthew Charlet
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Premium Research Jun 2024
... Customer service and support leaders assist enterprisewide customer centricity, but struggle to turn it into actionable strategies. This research offers a new function-specific definition and approach, focused on minimizing service demand while enhancing customer experiences. Overview Introduction Analysis ...

Analyst(s):   Daniel O'Sullivan   |   Jason Barberio
Premium Research May 2024
... Customer journey execution and privacy concerns continue to challenge digital marketing leaders in delivering comprehensive browsing experiences. Learn how to optimize website and mobile strategies by providing decision support, easing access to valued information and promoting digital assets. Introd ...

Analyst(s):   Karen Lee   |   Nicole Coskren
Premium Research Jan 2024
... The biggest opportunities to improve the maturity of your CTO organization lie in customer and employee experience, building technology strategy and leading technology innovation. Use this peer data to benchmark your CTO organization’s maturity and prioritize activities to advance its maturity. Gartn ...

Analyst(s):   Ankita Khilare   |   David Sugden
Premium Research Jan 2024
... Executive boards want cybersecurity managed like other business risks. Security and risk management leaders can use this case study to learn how BCBSND achieved this by developing and using cybersecurity outcome-driven metrics to steer investment. Gartner Research ...

Analyst(s):   Emily Tan   |   Paul Proctor
Premium Research Jun 2024
... Procurement technology leaders can use this tool to build a RACI matrix of involvement and accountability among stakeholders while initiating contract life cycle management implementation. This can help identify activities, facilitate engagement and assign responsibilities during implementation. Gartner Research ...

Analyst(s):   Naveen Mahendra   |   Chaithanya Paradarami
Premium Research Nov 2024
... By using Gartner’s frameworks, CIOs can build leadership, culture change and talent management capabilities that enable IT and enterprise workforce to meet business’s ever-changing demands and realize enterprise’s digital ambition. Overview Conclusion Further Reading Gartner Research ...

Analyst(s):   Donna Scott   |   Anish Roy
Research Nov 2024
... Access Research Already a Gartner client? A large untapped market of neurodivergent sales talent exists due to inadequate understanding of this group’s potential. This research helps CSOs evolve recruiting and management practices that attract and retain neurodivergent talent and reap the benefits of ...

Analyst(s):   Christopher Gamble   |   Colleen Giblin
Premium Research Nov 2024
... Gartner’s 16th annual Healthcare Supply Chain Top 25 focuses on ranking leading U.S.-based health system supply chains. Supply chain leaders of health systems can use this research to ensure resurgence of clinical alignment, expanding the span of control and accelerating the digital supply chain. Ove ...

Analyst(s):   Salil Joshi   |   Eric O'Daffer
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