... Access Research Already a Gartner client? The maturation of cloud, DevOps and infrastructure platform engineering requires the expansion of infrastructure automation and orchestration capabilities to meet user demands. I&O leaders must evolve practices to accelerate and optimize infrastructure deliver ...
Analyst(s): Daniel Betts | Hassan Ennaciri | Chris Saunderson
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... Access Research Already a Gartner client? The risk and impact of ethical and compliance exposure from uncontrolled bias and lack of transparency in AI software are growing. This research discusses how sourcing, procurement and vendor management leaders can ensure vendors are contractually bound to del ...
Analyst(s): Edward Weinstein | Svetlana Sicular | Melanie Alexander
... Access Research Already a Gartner client? Software engineering leaders struggle to improve software quality when only using limited time-to-deliver and internal quality metrics. Proving the value of software quality requires examining the impact that defects have on organizational productivity, engine ...
Analyst(s): Joachim Herschmann | Jim Scheibmeir | Thomas Murphy
... balance between managing cost and performance while investing to innovate and grow the business. Heads of enterprise architecture can guide business and IT stakeholders to improve profitability through technology innovation investments that enhance enterprise productivity. Scope Analysis Topics Suggested ...
Analyst(s): Lucas Kobat | Andrei Razvan Sachelarescu
... Access Research Already a Gartner client? Future service agent roles will depend on how AI is deployed in their organizations. Customer service and support leaders can use this research to inform their service strategy as they consider the best application of advanced AI technology and agent workforce ...
Analyst(s): Karan Anand | Kathy Ross | Jonathan Schmidt
... Communication service providers are increasingly including platforms in their business and technology strategy. As they plan, prioritize and allocate investments to different platforms, CSP CIOs can use this research to benchmark their use of platforms against their peers in 2025. Data Snapshot Data I ...
Analyst(s): Khurram Shahzad | Amresh Nandan | Will Rice
... Access Research Already a Gartner client? To support effective commercial management of technology services, TEM services should deliver robust cost optimization, asset inventory and workflow automation capabilities. Sourcing, procurement and vendor management leaders must consider market dynamics and ...
Analyst(s): Katja Ruud | Danellie Young | Matt Baldino
... Most consumers are ambivalent about GenAI and wary of companies embracing it. This research will help CMOs reap the rewards of their GenAI investments without alienating key target consumers. Introduction Analysis Gartner Recommended Reading Gartner Research ...
... client? Organizations adopt site reliability engineering practices to deliver reliable products and platforms. I&O leaders must evaluate SRE tooling for its ability to deliver and optimize service-level indicators and service-level objectives that are focused on business and customer experience. Overview ...
Analyst(s): Chris Saunderson | Manjunath Bhat | Hassan Ennaciri | Daniel Betts | George Spafford