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Premium Research Mar 2024
... Generative AI democratizes the capabilities to innovate and deliver banking services, making them more personalized to a wider audience, and equipping bank employees with tools that boost productivity. Banking CIOs must balance GenAI’s potential with data security risks and regulatory compliance. Ove ...

Analyst(s):   Agustín Rubini   |   Jasleen Kaur Sindhu
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Research Apr 2024
... Access Research Already a Gartner client? Chief enterprise architects struggle to provide consumable advice that supports business success. CEAs should collaborate with D&A, leveraging the unique strengths of each team, on creating data-driven guidance and deliverables that facilitate business success ...

Analyst(s):   Andrei Razvan Sachelarescu   |   Nate Novosel
Premium Research Jan 2024
... I&O leaders’ interest in GenAI has increased due to potential benefits including improved MTTR, and streamlined operations through process augmentation and code generation, but also risks like data security and misinformation. This research covers three GenAI use cases to manage major incidents. More ...

Analyst(s):   Pankaj Prasad   |   Siddharth Shetty
Research Aug 2024
... experience, employee enablement and generative-AI-enabled technologies take center stage in digital workplace I&O. End-user services leaders can use this Hype Cycle to evaluate enabling digital workplace technologies. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...

Analyst(s):   Sunil Kumar   |   Autumn Stanish
Premium Research May 2024
... Controllership employees’ varying levels of comfort with technology complicates corporate controllers’ efforts to overcome resistance to new tools and systems. Mutual of Omaha’s controller overcomes resistance by tailoring the introduction of new technology to meet employees where they are. Gartner R ...

Analyst(s):   Mallory Bulman   |   Francois Christophe
Premium Research Jul 2024
... Today’s shifting work landscape complicates sustaining a unified hybrid culture amid return-to-office mandates and varied employee preferences. This research offers executive leaders strategic insights to foster a resilient culture, even in an evolving hybrid setting. Gartner Research ...

Analyst(s):   Jennifer Carter   |   Rob O'Donohue
Research Jan 2025
... Access Research Already a Gartner client? Rapid evolution of data, analytics and AI capabilities requires strong leadership acumen and a mature CDAO function. CDAOs must expand their influence and build trusted relationships with executive peers to become pivotal to business success, particularly in t ...

Analyst(s):   Michael Gabbard   |   Alan D. Duncan
Research Feb 2025
... Access Research Already a Gartner client? Insurance CIOs view compliance, improving customer experience and growing revenue as critical outcomes of their technology investments. Product leaders must factor insurance CIO priorities into their insurance go-to-market strategy. Overview Data Insights Gartner ...

Analyst(s):   Kimberly Harris-Ferrante   |   James Ingham
Premium Research Apr 2025
... Developed economies have adopted new tariffs, challenging international businesses to navigate this new reality of global trade. To mitigate impacts, CFOs can use our three-pillar framework: financial resilience and risk mitigation, supply chain adaptation, and collaborative trade policy engagement. ...

Analyst(s):   Vaughan Archer   |   Paul Quinn
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