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Research Apr 2022
... client? CSPs are focusing on increasing adoption of AI and automation to help customers with their overall experience. CSP CIOs must develop an approach for sourcing and implementation with the intent to scale AI adoption across customer and business operations. Overview Market Definition Market Description ...

Analyst(s):   Pulkit Pandey   |   Amresh Nandan
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Research Sep 2020
... and streaming all depend on content-centric capabilities for excellence in customer experience. As CSPs adapt to evolving content needs, we advise CIOs on how to transform their IT operating models and develop content-related capabilities for success. Overview Analysis Impacts and Recommendations Gartner ...

Analyst(s):   Ted Chamberlin   |   Mentor Cana
Research Jun 2021
... private cloud providers as well as CSPs and new partners. We identify representative participants in this new ecosystem and why they should be considered for 5G public and PMN infrastructure in addition to traditional vendors. Gartner Insights Abstract ...

Analyst(s):   Peter Liu   |   Sylvain Fabre
Research Jul 2021
... model, technologies, business processes and data centricity are critical and require consistent planning and investments. This Hype Cycle captures the top operational capabilities for CSP CIOs to plan, invest and enable broader transformation. Analysis Definition Why This Is Important Business Impact Drivers ...

Analyst(s):   Amresh Nandan   |   Mentor Cana
Research Oct 2020
... service providers need a comprehensive understanding of the new business models, technologies, ecosystems and nontraditional competitors reshaping the industry. CIOs can use Gartner’s new taxonomy to make better-informed investment decisions and deliver new value. Overview Strategic Planning Assumptions ...

Analyst(s):   Mentor Cana   |   Neil Osmond
Premium Research Apr 2024
... Generative AI can enhance everyday power and utility productivity and enable transformative strategies like intelligent operations. Yet AI-related hype and failing projects erode trust. CIOs need to systematically evaluate use cases, risks and GenAI feasibility to achieve strategic success. Gartner Research ...

Analyst(s):   Jo-Ann Clynch
Research Oct 2021
... operate seamlessly across new network technology domains such as public and private cloud and edge, fixed and mobile access, core, and transport. This Hype Cycle captures most technologies that CSP CIOs should invest in to enable infrastructure modernization and transformation. Gartner Insights Abstract ...

Analyst(s):   Sylvain Fabre   |   Peter Liu
Premium Research Apr 2022
... When delivering digital transformation projects and services, IT service providers mainly link delivery results to technology-focused metrics. CSP CIOs can achieve stronger outcomes by ensuring that the relevant business outcome KPIs are included and monitored consistently while working with ITSPs. ...

Analyst(s):   Amresh Nandan   |   Jouni Forsman
Premium Research Mar 2026
... AI-defined products from its usual function to become a key component of the company’s IT architecture. This turns such products into new sources of business value and opens a whole new range of possibilities for CIOs. Gartner Recommended Reading ...

Analyst(s):   Mike Ramsey   |   Pedro Pacheco
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