... Organizations often concentrate on activities aimed at achieving customer experience success, but an alternative is to eliminate obstacles that hinder this success. Applications leaders should identify and remove the employee barriers preventing an improved customer experience. Data Snapshot Data Insi ...
Analyst(s): Maria Marino | Don Scheibenreif | Michael Chiu | Leah Leachman
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... Access Research Already a Gartner client? Revenue-growth initiatives based on new GenAI-based product R&D and commercialization will take too long to meet most near-term expectations. CIOs should instead focus on sales, relationship cultivation and revenue recognition, and use GenAI to change the beha ...
Analyst(s): Mandi Bishop | Nate Suda | Arun Chandrasekaran | Hung LeHong | Vernon Thaver
... Access Research Already a Gartner client? Email-based attacks have shifted from exploiting URLs/attachments to exploiting the message itself. Lack of protection against semantic attacks remains a critical gap in email security. To combat this threat, security and risk management leaders must plan to r ...
Analyst(s): Max Taggett | Nikul Patel | Deepak Mishra
... Access Research Already a Gartner client? Roughly half of all enterprises plan to invest in SASE platforms within the next three years, but many vendor offerings are incomplete or immature. This research helps CISOs and heads of infrastructure ensure their teams are selecting optimal SASE platforms. Ov ...
Analyst(s): Andrew Lerner | John Watts | Neil MacDonald
... Access Research Already a Gartner client? The AI code assistants landscape in software engineering is transforming rapidly. Software engineering leaders can use this report to evaluate five vendors that deliver key benefits: context-aware productivity, customizable open-source assistants, precise code ...
Analyst(s): Nitish Tyagi | Arun Batchu | Jim Scheibmeir | Deacon D.K Wan
... critical outcome from 2024’s digital investments is to excel in customer experience. With rising demands on IT budgets and high expectations for AI, shared IT-business ownership is important for successful modernization. Gartner Research ...
... differentiate themselves and deliver a competitive advantage. EQ — the ability to manage, engage, and comprehend one’s own emotions and others — is key for executive leaders to upskill in the enterprise as they steward AI adoption. Gartner Recommended Reading Gartner Research ...
... Generative AI brings tremendous opportunities for banking. However, risk remains and its full impact on business value has yet to be ascertained. This research gives banking CIOs insights on more prevalent emerging GenAI applications while accounting for its risks and benefits. Contributors Gartner Research ...