... GenAI in customer experience promises transformation but brings real risks, as poor execution can alienate customers and harm your brand. Enterprise application leaders should apply structured risk management, transparent safeguards and ongoing adaptation before, during and, after launch. Overview Int ...
Analyst(s): Ilona Hansen | Don Scheibenreif | Michael Chiu | Augie Ray | Maria Marino
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... Many organizations implementing zero trust struggle to measure their progress and communicate the business relevance of their efforts. This research equips security and risk management leaders with outcome-driven metrics that align zero-trust security investments to risk appetites. Overview Introducti ...
Analyst(s): Paul Proctor | Manuel Acosta | Thomas Lintemuth | Charlie Winckless
... Access Research Already a Gartner client? Core requirements of SASE implementations will substantially change due to four external forces: the rise of AI, geopolitical risks, security platform expansion and evolving threats. Cybersecurity and I&O leaders must make strategic moves to avoid reduced SASE ...
Analyst(s): Neil MacDonald | Andrew Lerner | John Watts | Charanpal Bhogal
... AI’s rapid evolution compels organizations to rethink their technology infrastructure. Less than half of AI pilots reach production often because they lack structured operationalization and DevOps frameworks. CIOs and AI leaders must embrace AI engineering to build reliable AI foundations to deliver ...
... cultivate emotional intelligence and an inspired connective approach to create community architectures that truly engage stakeholders. Analysis Connecting for a Digital Society Work to Actively Include Citizens Through Connective and Collective Leadership Prepare to Tackle Political and Leadership Challenges ...
... Mastering the leadership and management of organizational change is key for CIOs when delivering strategic priorities and transformation. Successful change is achieved when approached in an agile, composable manner with fit-for-purpose strategies that address change type, scale and urgency. Overview ...
... Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss the future of computing. Gartner Research ...
... digital workplace applications. Digital workplace leaders can leverage “productivity zones” to identify what aspects of productivity can be improved for information-centric work. Gartner Research ...
... inflexible architectures. Software engineering leaders should use our integration capabilities framework to determine strategic integration technologies for their organization. Gartner Research ...