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Premium Research Jul 2024
... Get inspired to innovate as we reveal the winners of the 2024 Gartner Eye on Innovation Awards for Government. We’ll dive into inspiring examples of innovation from across the globe, showcasing how CIOs and their teams have achieved tangible outcomes in support of the citizens they serve. About the Speaker ...

Analyst(s):   Robert Stoneman
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Research Jan 2025
... Gartner client? Infrastructure platforms can simplify IT infrastructure and improve the business value of technology solutions they underpin. Heads of infrastructure and IT operations must create resilient, secure and sustainable I&O platforms for optimal agility, costs, performance and scale. Scope ...

Analyst(s):   Roger Williams
Research Jan 2025
... Access Research Already a Gartner client? Gartner’s 2025 software engineering initiative addresses three key priorities for software engineering leaders and their teams to help them effectively build software, organize teams and select technology. A critical priority is the adoption of modern architectures ...

Analyst(s):   Brad Dayley
Research Jul 2024
... use this research to enhance their understanding of the four key features offered by data observability tools. Investment Implications What to Watch For Gartner Research ...

Analyst(s):   Sheetal Duggal
Research Feb 2025
... Access Research Already a Gartner client? Organizations have high expectations for their agile delivery process, from managing distributed workforces to incorporating AI. This research provides enterprise architecture leaders with a guide to implement SAFe as their agile scaling framework. Overview ...

Analyst(s):   Andrew Gianni
Research Aug 2024
... account reconciliation process in its entirety. This tool helps conduct a health assessment to mitigate financial reporting risks. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jeffrin Francis
Research Aug 2024
... billion, growing 15% YoY. IT service management platforms had the largest share (76.2%), followed by IT asset management and software asset management (20.1%). ServiceNow, BMC and Atlassian are the largest vendors, with a combined 57.2% share. Investment Implications What to Watch For Gartner Research ...

Analyst(s):   Kumar Dhir
Research Sep 2024
... Access Research Already a Gartner client? Customers tend to underutilize AI bots for service and support. This research highlights two ways customer service and support leaders can increase bot engagement: greet customers in a way that anticipates their needs and remove barriers to customers’ expression ...

Analyst(s):   Ian Elliott
Premium Research Sep 2024
... An inclusive environment is crucial for unlocking the full potential of employees. However, seemingly small actions can collectively and progressively marginalize women employees. Executive leaders can use this research to confront such behaviors, break harmful habits and provide robust support. Overview ...

Analyst(s):   Christie Struckman
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