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Research Sep 2024
... decisions inadvertently have a negative impact on sellers. This research will help CSOs prioritize right decisions by establishing a support system for ongoing data synthesis. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Tyler Huguley   |   Sandhya Mahadevan
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Premium Research Nov 2024
... Tech CEOs of product and service companies should step in when negative sales behaviors create challenges for service delivery teams and result in poor customer experiences. When properly managed, the natural tension between sales and service leaders can be channeled to enhance customer experience. ...

Analyst(s):   Don Ribar   |   Warren Johnstone
Premium Research Nov 2024
... CEOs have high expectations for artificial intelligence to drive growth, but expectations cannot be met without quality data that meets AI use case requirements. Heads of enterprise architecture can use this research to establish a role in coordinating AI-specific data processes and governance. Overview ...

Analyst(s):   Aditya Krishna   |   Auria Asadsangabi
Premium Research Apr 2025
... In our current volatile environment, CCOs are focused on resourcing their teams in preparation for what awaits. This #Hashtags episode covers new Gartner data that shines light on the roles and investments comms leaders are prioritizing in order to create the greatest organizational impact. Overview ...

Analyst(s):   Iliyana Hadjistoyanova   |   Dorian Cundick
Premium Research Nov 2024
... introduce a common customer interaction and delivery platform. Overview Analysis Conclusion Gartner Recommended Reading Note 1: Evaluating the Need for Dedicated Business Units Gartner Research ...

Analyst(s):   Rene Buest   |   Craig Lowery
Premium Research Apr 2025
... As the GenAI market continues innovating at a frenetic pace, opportunities abound for designing and delivering impactful features. Product managers at ISVs can boost GenAI and agentic AI adoption by embedding content creation, content consumption and tech creation capabilities in their offerings. Overview ...

Analyst(s):   Radu Miclaus   |   Jim Hare
Premium Research Apr 2025
... require a framework to close the value gap. Leaders should use the successful customer profile as the transformation framework to enable the new mission for service and support. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Apr 2025
... With rising pressure to deliver continuous value, SPM and APMR technologies are vital for optimizing decision making and automating continuous delivery. This research enables portfolio management leaders to compare pure-play and platform-based options when making SPM and APMR technology decisions. Overview ...

Analyst(s):   Sean Bankston   |   Daniel Stang
Research May 2025
... Access Research Already a Gartner client? Responsibility for business and IT strategy is commonly spread out among multiple stakeholders with different priorities, making it difficult to respond to volatile markets. Heads of EA are uniquely positioned to orchestrate common strategy development between ...

Analyst(s):   Rimma Gurevich   |   Marcus Blosch
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