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Research May 2025
... Access Research Already a Gartner client? Responsibility for business and IT strategy is commonly spread out among multiple stakeholders with different priorities, making it difficult to respond to volatile markets. Heads of EA are uniquely positioned to orchestrate common strategy development between ...

Analyst(s):   Rimma Gurevich   |   Marcus Blosch
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Premium Research Jan 2025
... this model to create a prioritized and strategically aligned portfolio of use cases based on value, feasibility and scalability. When to Use Directions for Use Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ash Mehta
Premium Research Nov 2024
... introduce a common customer interaction and delivery platform. Overview Analysis Conclusion Gartner Recommended Reading Note 1: Evaluating the Need for Dedicated Business Units Gartner Research ...

Analyst(s):   Rene Buest   |   Craig Lowery
Premium Research Apr 2025
... require a framework to close the value gap. Leaders should use the successful customer profile as the transformation framework to enable the new mission for service and support. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Apr 2025
... In our current volatile environment, CCOs are focused on resourcing their teams in preparation for what awaits. This #Hashtags episode covers new Gartner data that shines light on the roles and investments comms leaders are prioritizing in order to create the greatest organizational impact. Overview ...

Analyst(s):   Iliyana Hadjistoyanova   |   Dorian Cundick
Premium Research Apr 2025
... With rising pressure to deliver continuous value, SPM and APMR technologies are vital for optimizing decision making and automating continuous delivery. This research enables portfolio management leaders to compare pure-play and platform-based options when making SPM and APMR technology decisions. Overview ...

Analyst(s):   Sean Bankston   |   Daniel Stang
Research Apr 2025
... and recovery methods, ensuring data integrity and availability against ransomware attacks. This research guides I&O leaders on using these solutions for enhanced cyber resilience. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Michael Hoeck   |   Sankalp Rastogi
Premium Research Feb 2025
... of the CIO is always evolving, the expansion of technology leadership across the enterprise and the increase in newer roles have caused uncertainty for CIOs. This research explores how technology will shape organizations going forward and the type of CIO needed in those scenarios. Overview Gartner Recommended ...

Analyst(s):   Christie Struckman   |   David Akers
Premium Research Dec 2024
... Procurement often struggles to implement advanced data and analytics projects, as it lacks the necessary D&A talent and skills. CPOs can use this research to learn Unilever’s approach to building a team for advanced analytics in procurement. Case Overview Problem Critical Components Results Recommendations ...

Analyst(s):   Bailey Herring   |   Nivedita Bose
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