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Research Jan 2024
... Access Research Already a Gartner client? Just stopping by? Heads of infrastructure and IT operations must build a future-fit infrastructure organization. They must set a clear vision for their organization’s infrastructure strategy to support business goals and ensure they have the internal talent and ...

Analyst(s):   Roger Williams   |   Nathan Hill
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Research Feb 2024
... achieve optimal business outcomes. Use this Toolkit to evaluate and negotiate key Oracle Cloud and on-premises license terms. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Wendy Morin   |   Allison Adams
Research Apr 2024
... Access Research Already a Gartner client? Objectively evaluating IT vendors within the sourcing process is key to enabling IT’s environmental goals. This research enables SPVM leaders to build a strategy for environmental IT sourcing, aligned with goals of reducing GHG emissions, water usage, waste production ...

Analyst(s):   Stephen White   |   Sarah Watt
Research Apr 2024
... Access Research Already a Gartner client? As change accelerates within the enterprise, CIOs must leverage new decision styles for IT governance to meet the enterprise’s needs at the pace of business. Gartner’s Adaptive Governance Framework helps CIOs shift decision making from traditional one-size-fits-all ...

Analyst(s):   Remi Gulzar   |   Joanne Kopcho
Research Jul 2024
... Access Research Already a Gartner client? Often, there is no clear path for I&O leaders to transition from capex to consumption or subscription service models. Internal financial pressure toward capex and manufacturer pressure to adopt consumption models prevent easy transition. We advise on how to build ...

Analyst(s):   Philip Dawson   |   Jason Donham
Research Aug 2024
... Access Research Already a Gartner client? SAP on-premises license audits are a risk that customers must prepare for. IT sourcing, procurement and vendor management leaders receiving an SAP audit notification should use this research to understand and minimize compliance issues, navigate the audit process ...

Analyst(s):   Calum McDonald   |   Ciaran Hudson
Research Aug 2024
... Access Research Already a Gartner client? AI applications in ITSM can deliver significant benefits for the service desk, but they also bring implicit dependencies, costs and staff impacts. IT service management leaders should use this research to prioritize the actions needed to overcome potential barriers ...

Analyst(s):   Mark Cleary   |   Rich Doheny
Research Aug 2024
... available talent, organizations will need to reskill existing IT operations personnel to facilitate the support and usage of generative AI within I&O. I&O leaders can use this research to help IT operations build the skills needed to leverage GenAI for value-added support. Overview Introduction Analysis Gartner ...

Analyst(s):   Cameron Haight   |   Manjunath Bhat
Premium Research Dec 2024
... and generative AI are transforming enterprise operations. The Cool Vendors in Gartner’s 2024 research are bringing AI into all facets of organizations for productivity, efficiency and better user experience, helping CIOs support new AI workloads and defend against new AI-related threats. Overview Strategic ...

Analyst(s):   Yanni Karalis   |   Thomas Bittman
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