... on assisted service remains significant. Customer service and support leaders can use this research to understand how to build agents that advocate for self-service, while avoiding actions that create agent saboteurs. Overview Strategic Planning Assumption(s) Introduction Analysis Contributors Gartner ...
Analyst(s): John Quaglietta | Kathy Ross
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... Gartner client? As the enterprise data center landscape changes, I&O leaders are transitioning to a hybrid IT operations model where an on-premises data center is no longer the primary driver for infrastructure decisions. This research provides a plan to help I&O leaders with this transition. Overview ...
... Access Research Already a Gartner client? Customized interactions are essential for captivating buyers, but disputes and discord can arise when personalization is aimed at individual preferences within a buying group. CSOs must harmonize sellers’ messaging with buying groups’ shared objectives to achieve ...
... configurable templates will help CIOs in China develop DevSecOps policies and standards that suit their organizations’ needs. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
... Access Research Already a Gartner client? The global landscape of sustainability regulation continues to undergo significant change, with implications for ESG data collection and reporting that CFOs oversee. This research outlines the impacts of recent changes on how companies should capture and use nonfinancial ...
... decision making for sustainability, which can lead to increased costs and delayed timelines to achieve goals. This Tool provides a step-by-step approach for executive leaders to identify and mitigate the impact of cognitive bias on enterprise sustainability strategies. When to Use Directions for Use Contributors ...
Analyst(s): Taylor King | David Furlonger | Jim Mello | Sarah Watt
... model to maximize the value realization from digital investments. This model delivers better outcomes at all levels: enterprisewide, for business/corporate units, and for the CIO and the rest of executives. More Detail Gartner Recommended Reading Gartner Research ...
Analyst(s): Daniel Sanchez Reina | Raf Gelders | Mandi Bishop
... leaders and CIOs must pinpoint where to introduce GenAI to boost productivity. This research shows how to select GenAI use cases for optimal productivity impact and how to prepare for workforce impacts. Analysis Next Steps Gartner Recommended Reading Gartner Research ...
Analyst(s): Jasleen Kaur Sindhu | Nate Suda | Sharon Chinn
... Access Research Already a Gartner client? Optimizing resource provisioning while avoiding negative performance for users is challenging for I&O leaders. Autonomous workload optimization automatically and continuously optimizes performance while improving resource utilization, leading to more reliable ...