... Access Research Already a Gartner client? AI applications in ITSM can deliver significant benefits for the service desk, but they also bring implicit dependencies, costs and staff impacts. IT service management leaders should use this research to prioritize the actions needed to overcome potential barriers ...
Analyst(s): Mark Cleary | Rich Doheny
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... available talent, organizations will need to reskill existing IT operations personnel to facilitate the support and usage of generative AI within I&O. I&O leaders can use this research to help IT operations build the skills needed to leverage GenAI for value-added support. Overview Introduction Analysis Gartner ...
... Already a Gartner client? Chinese investment in overseas markets has accelerated, but many tech providers in China aren’t achieving the success they hoped for. Product managers can more successfully grow overseas by avoiding two common mistakes: using domestic strategies on overseas markets and overrelying ...
... Gartner client? I&O leaders in China are often required to manage the full costs of their public and private cloud infrastructure. However, the techniques for this differ considerably in private and public cloud environments. I&O leaders must adopt three approaches to manage hybrid cloud costs. Overview Strategic ...
... and generative AI are transforming enterprise operations. The Cool Vendors in Gartner’s 2024 research are bringing AI into all facets of organizations for productivity, efficiency and better user experience, helping CIOs support new AI workloads and defend against new AI-related threats. Overview Strategic ...
... L&D is not only necessary for organizations to meet rapidly evolving skills needs but also a critical element of the employee value proposition. This research explores how L&D leaders can support the key moments that matter for employee experience to ultimately drive retention. Gartner Recommended Reading ...
Analyst(s): Rashleen Arora | Caitlin Duffy | Meaghan Kelly
... serves as the foundation for sustainable upskilling by identifying behaviors tied to different levels of skills mastery. Sales enablement leaders can use this tool to assess the behaviors, technology and metrics associated with top-performing seller skills. When to Use Directions for Use Gartner Recommended ...
Analyst(s): Antra Sharma | Michael Katz | Bill Yetman
... framework of outcome-driven metrics is essential for executive leaders to reach a quantifiable mission value for technology investments. In this presentation, we provide automotive executives business and technology metrics for increasing the value of IT investments and creating KPIs. Gartner Insights ...
... The most critical 2025 priorities for chief supply chain officers are cost control, commercial growth and supply constraints. CSCOs can use this survey report and presentation to benchmark their own short- and long-term priorities and key actions for addressing emerging challenges. Overview Gartner Recommended ...
Analyst(s): Veena Variyam | Samuel Kim | Wade Mcdaniel