... government CFOs visualize the connection between KPIs and organizational results. It serves as a framework for benchmarking performance, driving productivity, improving efficiency and adapting to policy changes. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Salina Fessehazion | Farrah Watson | Grant Nelson
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner client? U.S. healthcare payers’ prior authorization requirements rely on manual processes that delay access to care and cause financial strain for providers. Product leaders can help healthcare clients solve this by applying automation to the shared core capabilities to deliver mutual sustained ...
Analyst(s): Connie Salgy | Amanda Dall'Occhio | Roger Benn
... Access Research Already a Gartner client? CIOs often struggle to build understanding for change in a way that promotes dialogue, critical thinking and action. This research helps CIOs create a vision that addresses the “what” and “why” driving the change, and motivates employees to be part of the change ...
Analyst(s): Mbula Schoen | Anish Roy | John Spaeth
... retention and expansion goals at scale. Revenue and retention leaders tasked with determining the appropriate customer success manager to customer ratio for CSM staffing and allocation should use this research to inform their strategy. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Michael Maziarka
... Gartner client? Just stopping by? Modern software quality implies testing earlier, and more often, but centralized testers frequently remain a bottleneck for many software engineering teams. By distributing testers to product teams, software engineering leaders can free developers from unplanned work and release ...
Analyst(s): Joachim Herschmann | Jim Scheibmeir | Thomas Murphy
... Customer journey mapping is a technique for understanding and designing journeys, but it often fails to drive long-term improvement. Customer service and support leaders focused on CX should consider dedicated customer journey mapping technologies to drive collaboration and sustain improvement. Overview ...
Analyst(s): Michael Chiu | Daniel O'Sullivan | Christopher Sladdin
... using competitive co-solutioning to contract the best IT service providers with reduced risk. Using the approach discussed here, IT sourcing, procurement and vendor management leaders can effectively oversee the shortlisting of service providers for the initial round of engagement. Overview Strategic Planning ...
Analyst(s): Biswajit Maity | Andrea Lanzavecchia | Katja Ruud
... As the world faces historic challenges, analytics and AI must be a core business discipline for organizations to effectively respond. This episode of the D-Suite podcast features insight on how data can be applied to social concerns and how greater access to data can lead to positive outcomes. Overview ...
Analyst(s): Sarah James | Peter Krensky | Donna Medeiros
... Access Research Already a Gartner client? AI adoption strategies in infrastructure and operations rarely account for the impact to IT personnel. I&O leaders can use this research to prioritize transparency and proactive communication regarding long-term placement strategies, upskilling opportunities, ...
Analyst(s): Mark Cleary | Autumn Stanish | George Spafford