... evolve IT’s culture, CIOs need to know how IT employees experience the current culture. Using the assessment survey, CIOs can evaluate culture across five dimensions. The results help CIOs determine where to focus their IT culture change journey with qualitative data. When to Use Directions for Use Gartner ...
Analyst(s): Kevin Smith | Cynthia Phillips | Shawn Murphy
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... vendor management leaders can use this Toolkit to minimize risks and costs by creating a repeatable audit management process. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Yolanda Harris | Charity Hooper | Christopher Dixon
... Customer journey mapping is a technique for understanding and designing journeys, but it often fails to drive long-term improvement. Customer service and support leaders focused on CX should consider dedicated customer journey mapping technologies to drive collaboration and sustain improvement. Overview ...
Analyst(s): Michael Chiu | Daniel O'Sullivan | Christopher Sladdin
... using competitive co-solutioning to contract the best IT service providers with reduced risk. Using the approach discussed here, IT sourcing, procurement and vendor management leaders can effectively oversee the shortlisting of service providers for the initial round of engagement. Overview Strategic Planning ...
Analyst(s): Biswajit Maity | Andrea Lanzavecchia | Katja Ruud
... client? There is an opportunity of more than $8 billion as enterprises adopt SD-WAN managed and cloud connect services. This research provides insights for communications service providers on revamping portfolios, bundling connectivity with managed SD-WAN and offering cloud interconnect fabrics. Overview ...
Analyst(s): Nitin Narang | Gaspar Valdivia | Jon Dressel
... Access Research Already a Gartner client? I&O leaders must prepare for ransomware attacks by determining how they will recover and secure applications compromised with malware and altered configurations. This research describes two approaches to ensure a secure recovery and evaluates their strengths ...
Analyst(s): Ron Blair | Jason Donham | Vishesh Divya
... explore the current distribution of ETA profiles by various firmographics to enhance and refine go-to-market planning efforts. Data Insights Directions for Use About This Research Recommended by the Authors Gartner Research ...
... Demand generation leaders often fail to recognize how AI chatbots, when used effectively, can increase demand — leading to disappointment for both the vendor and the buyer. Use AI chatbots to improve the buyer experience and lead qualification at a quicker pace and lower cost than live interactions. ...
Analyst(s): Serena Mushigo | Jess Walker | Tom Coshow
... the ZTMM to their specific needs, evaluate capabilities and measure progress by downloading and utilizing this Gartner tool. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Wayne Hankins | Sagar Patel | Tiffany Taylor