... GenAI has made product documentation essential for increasing a product’s competitive standing, improving the capabilities of embedded virtual agents and supercharging customer experience. This research helps product managers raise awareness and elevate product documentation as critical. Overview Strategic ...
Analyst(s): Charles Sutherland | Kevin Quinn | Radu Miclaus | Omar Ansari | Jim Hare
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... This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS) and communications platform (CPaaS). What You Need to Know Introduction Notable Changes ...
Analyst(s): Lisa Unden-Farboud | Brian Doherty | Megan Fernandez | Ajit Patankar
... providers that address the manufacturing and natural resources market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner forecast data. TSPs can use it to aid planning and strategy activities. Gartner Research ...
Analyst(s): Inna Agamirzian | Alexander Hoeppe | Arjun Boparai | Marc Halpern | Gregor Petri
... The market for supplier management solutions is fragmented, with both niche and suite vendors offering solutions. This research will enable technology leaders supporting procurement and sourcing to understand different types of vendors and how to shortlist and select the right solutions. Overview Introduction ...
... customizing their requirements to conduct a structured vendor assessment based on specific marketing technology criteria and use cases. When to Use Directions for Use Gartner Research ...
... technology stack, PLG strategies differ depending on the focus and needs of users and buyers. Product leaders need to understand the best approaches for using PLG with GenAI technology offerings to optimize and scale their efforts toward growth and retention. Overview Analysis Conclusion Gartner Recommended ...
Analyst(s): John Santoro | Craig Roth | Radu Miclaus | Ron Burns | David Yockelson
... can help customer service and support leaders deliver better service at scale, but it requires strategic planning to manage its unique risks. This research educates leaders on these risks and offers actionable insights for mitigation. Overview Conclusion Recommendations Presentation Deck Gartner Recommended ...
Analyst(s): Emily Potosky | Kim Hedlin | Aman Jagdev | Melissa Fletcher | Olivia Foster
... their efforts due to cost-related missteps. Tech services leaders can use this Toolkit to analyze how end users calculate the variables of cost and risk for GenAI use cases. Gartner Research ...
Analyst(s): Alastair Woolcock | Eric Goodness | John Santoro | Chrissy Healey | Matthew Brown
... Gartner experts to learn what great change leadership looks like when work is characterized by never-ending, uncontrollable change. Discover strategies for CHROs and their teams to help business leaders drive fast-paced, transformational change while keeping employees energized and engaged. Analysis Research ...
Analyst(s): Ingrid Laman | Kate McLaren-Poole | KaJaiyaiu Hopkins | Kayla Velnoskey