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Research Apr 2017
... Capabilities Definition Agility Customer Experience Time to Productivity Embedded Commerce Globalization Total Cost of Ownership Ecosystem Vertical Industry Support Scale and Complexity Interoperability Use Cases Global and Enterprise Digital Business B2C B2B Midsize Business Vendors Added and Dropped ...

Analyst(s):   Penny Gillespie   |   Sandy Shen   |   Jason Daigler   |   Yanna Dharmasthira   |   Mike Lowndes   |   Chris Fletcher
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Premium Research Nov 2024
... Service-centric enterprises adopt cloud ERP applications to benefit from more-structured sets of process capabilities that produce better business outcomes. Application leaders should use this research to evaluate vendors of cloud ERP application suites as part of a composable ERP strategy. Strategic ...

Analyst(s):   Sam Grinter   |   Robert Anderson   |   Naveen Mahendra   |   Denis Torii   |   Johan Jartelius   |   Tomas Kienast
Premium Research Jan 2020
... conversations with application leaders that are responsible for product portfolio governance, we’ve identified four imperatives for 2020. These activities will help you stay ahead of business and technology trends and set the foundation for a successful new year. Recommended by the Authors Gartner Insights ...

Analyst(s):   Applications Research Team
Research Nov 2017
... RFPs are crucial documents for enabling the successful selection of, and negotiation with, application vendors. Application leaders should use this Toolkit to reduce the time and effort required to create an RFP for Live chat. When to Use Downloadable Attachments Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Guneet Bharaj   |   Brian Manusama
Research Jan 2025
... Already a Gartner client? Enterprises must plan for AI’s pervasiveness, driven by generative and agentic AI innovations. This initiative explores how AI techniques, tools and practices must scale to enable AI-ready, adaptive, production-grade applications for IT departments, businesses, governments and the ...

Analyst(s):   Anthony Mullen   |   Leinar Ramos
Premium Research Oct 2024
... In 2025, organizations will be tasked with delivering transformational analytics and AI services that are safe, agile and scalable. To do so, data and analytics technical professionals should mature AI and analytics foundations, emphasize value and reliability, and foster trust and transparency. Over ...

Analyst(s):   Maryam Hassanlou   |   Joe Antelmi   |   Wilco van Ginkel   |   Georgia O'Callaghan   |   Cuneyd Kaya   |   Sumit Agarwal   |   Christopher Long   |   Zain Khan
Research Jul 2020
... Enterprise architecture and technology innovation leaders can use the tactics in this handbook to help them optimize costs for their organizations in the near term, midterm and long term. Overview Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Enterprise Architecture Research Team
Research Nov 2021
... Multiexperience Service Support Work Order Debrief Invoicing and Reporting Agreements, Operations, Contractors Integration Platform, Extensibility, Industry Appointment-Centric: Volatility in Schedules Equipment-Centric: Complex Service and Support Outcome-Centric: Equipment as a Service Inclusion Criteria ...

Analyst(s):   Jim Robinson   |   Naved Rashid
Research Sep 2024
... client? Primary storage users are embracing platform-native service capabilities for hybrid IT operations. I&O leaders should use this research to plan and execute a modern and resilient storage infrastructure platform for mission-critical applications. Strategic Planning Assumptions Market Definition/ ...

Analyst(s):   Chandra Mukhyala   |   Jeff Vogel
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