... Access Insights Already a Gartner client? Application leaders may struggle to prioritize technical debt for remediation. This slows the delivery engine and throttles innovation. This Toolkit produces a PAID matrix to help application leaders visualize the risk and business impact of technical debt, and ...
Analyst(s): Wan Fui Chan
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... Payments are an integral part of customers’ digital commerce experience. Application leaders responsible for digital commerce payments can use this Market Guide to understand this complex and rapidly evolving market and the related vendor landscape. Overview Market Definition Market Description Market ...
... Research Already a Gartner client? User experience is a core competency for digital product design and development to fully support the needs of both customers and employees. Software engineering leaders can use this HypeCycle to guide where investments in user experience should be made or avoided. ...
Analyst(s): Nabeeha Ahmed | Frank O'Connor | Will Grant
... Access Insights Already a Gartner client? This Toolkit provides editable job descriptions for application leaders reporting to the CIO and managing multiple application development and/or packaged business application teams. When to Use Downloadable Attachments Gartner Recommended Reading Gartner Insights ...
... Higher education institutions face increasing pressure to prepare students for successful careers postgraduation. Higher education CIOs tasked with implementing technologies can take an orchestrating role in responding to the student employment challenge with our three tactics. Overview Introduction ...
... The market for social customer service applications is leveling out, with existing vendors expanding capabilities to support messaging and few new entrants. As application leaders supporting CRM adopt long-term strategies, we see social media suites and multichannel providers dominating. Market Definition ...
... Customers in New Ways to Gain Access to the Voice of the Customer, Then Act on the Feedback to Ensure Loyalty Develop Robust Communication Procedures for B2C Customers Gartner Recommended Reading Gartner Insights Abstract ...
... Access Research Already a Gartner client? Deployment models and targeted use cases for API gateways are diverging, while core functionality is becoming commoditized. Software engineering leaders should use this Market Guide to identify different types of API gateways and the solutions they support. ...
Analyst(s): Paul Dumas | Nicholas Carter | Wei Jin | John Santoro
... EA teams in all industries have begun to shift their focus toward enabling broad-based, growth-focused digital transformation. Yet seizing on this opportunity—while still maintaining ownership of traditional EA responsibilities such as planning and governance—poses a significant challenge. Gartner Insights ...