... GenAI can make chatbots more user-friendly, but user satisfaction is low since users expect chatbots to fulfill requests and answer questions. I&O technical professionals can use this research to expand service desk capabilities and delight users by integrating the service catalog and knowledge base ...
Analyst(s): Tyler Cheney
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... Access Research Already a Gartner client? Midsize enterprise CEOs are considering post-crisis changes to their current business strategies in 2024 to drive enterprise growth and realize benefits from AI. This report provides key findings and evidence to help MSE CIOs align their technology plans with ...
... Old steering committee approaches often fail to manage the evolving nature of cloud ERP. ERP leaders need to work with executives to ensure the committees are made permanent to ensure long-term, continuous prioritization and resource allocation to ensure the ERP’s ongoing success. Overview Introductio ...
Analyst(s): Tomas Kienast | Neha Ralhan | Johan Jartelius
... Using more than one public cloud provider gives organizations a broader range of capabilities, but also brings multicloud management and governance challenges. Enterprise architecture and technology innovation leaders must select the multicloud strategy that best fits their organizations’ needs. Gart ...
... K-12 CIOs pressed to leverage technology to address learning losses and massive shifts in practice must be prepared to strategize and act. This HypeCycle is designed to assist with that quest. Analysis Definition Why This Is Important Business Impact Drivers Obstacles User Recommendations Sample Vendors ...
... Access Insights Already a Gartner client? Emergency/mass notification services solutions send critical and emergency messages to internal and external stakeholders in support of many use cases. Security and risk management leaders with business continuity management responsibilities can use this resea ...
... Applications and software engineering leaders are supporting ERP initiatives that require architectural flexibility, extensive integration and custom development. Here is Gartner’s updated advice on how to govern composable ERP implementations to achieve strategic business outcomes. Overview Strategic ...
... Access Insights Already a Gartner client? Enterprise architecture and technology innovation leaders can obtain greater benefits from public cloud service providers whose capabilities cover the spectrum from infrastructure as a service through platform as a service. Overview Analysis Gartner Recommended R ...
... applications can disrupt application portfolio management initiatives. This research provides some tactics on how to round up and free up resources for more-complex assessments. Overview Issuing the Application Hunting License Information Retention Policy Application Retirement Communication and Actions ...