... Innovations in search and product discovery can be adopted without rebuilding entire digital commerce platforms. Digital commerce leaders can use this research to understand the commerce search market and support related product discovery initiatives. Strategic Planning Assumption Market Definition/De ...
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... SFA platforms are critical to sales execution. Vendors have integrated AI features to various extents. Sales operations leaders should use this research to enhance their evaluation process and gain further insights into critical sales capabilities, including those driven by AI. Strategic Planning Ass ...
Analyst(s): Guy Wood | Steve Rietberg | Varun Agarwal | Adnan Zijadic
... Citizens’ experience with government services is often “underwhelming,” leaving them lacking confidence and trust. Government CIOs leading digital transformation must establish a citizen experience program with an outside-in approach that meets citizen expectations of digital government services. Ove ...
... Analytics has moved from the back rooms of IT departments to the front. CIOs should use this opportunity to exploit technological advances to deliver faster, more-accurate decisions at the front line, where significantly greater value can be delivered through embedding analytics in operations. Overview ...
... Technology vendors are incorporating generative AI to enhance the use of contextual knowledge in the customer service journey. Customer service and support technology leaders can use this Market Guide to identify the business value that such vendor innovations can deliver. Overview Strategic Planning ...
... Governments must continue to pursue operational resiliency while enabling economic recovery. CIOs need to innovate, leveraging emerging technologies, data, analytics and artificial intelligence to optimize what they do today and accelerate the transformation to meet the needs of a digital society. Sc ...
... Globally, education institutions are addressing multiple challenges, including the growing impact of digitalization and changing expectations from students, staff and faculty. Education CIOs can leverage our 2023 initiative to shape their digital strategies and execute their plans. Scope Analysis Topic ...
... Corporate legal and compliance leaders must exploit technology to support digital transformation. Innovative business models, new partnerships, regulatory volatility and a faster pace of change mandate effective and aggressive use of applications and emerging tech like AI, analytics and automation. S ...
... Education institutions and organizations are addressing multiple challenges by introducing new technologies and evolving existing digital capabilities to compose a modern technology framework. Leverage our 2023 initiative to deploy education technologies that optimize delivery and maximize outcomes. ...