... U.S. government – local, state, federal – IT leaders are encountering changes in leadership as a result of recent elections. The campaign promises, priorities, agendas and personalities of new leaders will shape IT programs and operations until the next cycle. IT leaders must develop an advanced picture ...
Analyst(s): Todd Kimbriel | Michael Brown
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... accelerate the vendor RFI process for life insurance policy administration systems. Insurance CIOs in Europe, the Middle East and Africa can use this tool to create a personalized shortlist of vendors best-suited to their business and functional needs. When to Use Directions for Use Gartner Recommended Reading ...
... An exponential rise in government cyberattacks is driving the need for governments to adopt new security approaches. Government CIOs must readjust to the new threats, and adaptive security is a top trend with which they should become more familiar, in order to better protect their agencies. Gartner Insights ...
... Customer service and support technology leaders should review the 12 vendors against 14 critical capabilities and five use cases to identify vendors for further evaluation. Overview What You Need to Know Analysis Appian eGain Freshworks Microsoft Oracle Pegasystems Salesforce SAP ServiceNow SugarCRM ...
Analyst(s): Pri Rathnayake | Drew Kraus | Wynn White
... 19 has accelerated their expansion into a broader range of roles and use cases. Application leaders should use this report to help shortlist vendors for further evaluation. Overview What You Need to Know Analysis Appian Cherwell Creatio CRMNEXT eGain Freshworks Microsoft Oracle Pegasystems Salesforce ...
Analyst(s): Nadine LeBlanc | Jim Davies | Varun Agarwal
... the formidable challenge of strategizing to accurately set ROI expectations. This content provides a metric-driven strategy to set ROI expectations for GenAI investments in customer service. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... The intelligent digital mesh is a foundation for future digital business and its ecosystems. To create competitive advantage, enterprise architecture and technology innovation leaders must evaluate these top trends to identify opportunities that their organizations can exploit. Analysis Trend No. 1: ...
Analyst(s): Samantha Searle | Brian Burke | David Cearley | Mike Walker
... and business. Talent gaps and a more conservative mindset put them behind a number of industries. Survey Objective Data Insights Focusing on What's Important Opportunities and Challenges Benchmarking Across Industries Methodology Definitions Gartner Recommended Reading Gartner Insights Abstract ...