... Developing a roadmap for your citizen experience program captures executive and program expectations and establishes stakeholders’ commitments. Government CIOs leading digital transformation need to leverage that roadmap to establish a CX program with an outside-in approach to delivering services. Gartner ...
Analyst(s): Apeksha Kaushik | Bill Finnerty
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... Access Research Already a Gartner client? Outsourcing has become a crucial element in CFOs’ playbook for cost reduction and efficiency amid global disruption. This research helps CFOs assess F&A BPO providers’ capabilities to deploy process automation and intelligent workflows that lead to reduced processing ...
Analyst(s): Jeffrin Francis | Miles Onafowora | Jan Ambergen
... The COVID-19 crisis has accelerated the need for flexibility and labor optimization, leading to fast-track implementations of smart robots in retail. CIOs can use this research to understand the direction of the smart robot market in order to guide the business on these technology investments. Gartner ...
... providing commentary on and insight into suppliers' account-servicing performance and strategic direction. The report examines the state of the ITindustry and the membership's most important suppliers through the lens of this data, covering both incumbent and emerging vendors. Gartner Insights Abstract ...
... vulnerabilities in government services and accelerated deployment of innovative digital initiatives. To strengthen community resilience, CIOs should plan for hyperconnected public services, which are based on hyperautomation principles. Overview Strategic Planning Assumption What You Need to Know Gartner Recommended ...
... To help CIOs at midsize enterprises deal with the most pressing topics, we have curated a list of five books to enhance their personal and professional development. Each book recommendation is accompanied by a recommended author interview, providing summary details of the book’s core insights. Gartne ...
... Access Research Already a Gartner client? Becoming a more digital enterprise starts with a clear ambition. Is the enterprise leveraging digital to optimize its current business or to transform creating net new products, services and business models? CIOs in midsize enterprises can use this research as ...
... Digital business requires new roles and workforce capabilities in IT. CIOs can use this guide to create a long-term, strategic workforce plan that proactively meets these emerging needs. Gartner Insights Abstract ...
... technology delivery model to boost the success of business-led hyperautomation and other digital initiatives and help technologists within and beyond IT build secure and architecturally sound solutions. Overview About This Research Recommended by the Authors Gartner Insights Abstract ...