... Access Insights Already a Gartner client? Security and risk management leaders are seeking to integrate their risk management solutions to gain a more holistic view of risk across the enterprise. Operational risk management solutions serve as the core element of integrated risk management. Market Defin ...
Analyst(s): Jie Zhang | John A. Wheeler
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... The sales force automation platform market has added collaboration, proposal and quote; Internet of Things; and bot capabilities, while maintaining traditional SFA capabilities to support opportunity management. This evaluation supports the selection of solutions that meet your organization’s needs. ...
... Access Insights Already a Gartner client? This new HypeCycle helps legal and compliance leaders to anticipate and evaluate the impact of various technology and business innovations. Use it to cut through the marketing noise as you plan adaptive and sustainable strategies to support your organization ...
... CCaaS providers continue to mature in terms of scale, VCA capabilities and carrier connectivity, with leading providers adding marketplaces, communities and visible trust centers to bolster customer support. Application leaders should use this research to assist in their CCaaS buying decisions. What ...
Analyst(s): Drew Kraus | Steve Blood | Simon Harrison
... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Over ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie
... Customer service and support technology leaders exploring tools in the complex CRM customer engagement center market face many options. To help leaders navigate significant technology investment decisions in a dynamic market, this report evaluates 12 vendors’ products, capabilities and use cases. Ove ...
Analyst(s): Wynn White | Pri Rathnayake | Drew Kraus
... Security and risk management leaders can use this research to assess the suitability of EPP solutions for four security use cases: core endpoint protection, security platform, managed security services and architecturally constrained environments. Overview What You Need to Know Analysis Bitdefender ...
Analyst(s): Chris Silva | Evgeny Mirolyubov | Satarupa Patnaik | Franz Hinner | Deepak Mishra
... This HypeCycle represents the technologies that are critical to the formation of the real-time health system. It is a vital reference for healthcare provider CIOs when assessing the value of technologies that enable the RTHS. Analysis What You Need to Know The HypeCycle The Priority Matrix Off the ...
... Access Research Already a Gartner client? Cybersecurity’s lack of involvement is a key risk for successful GenAI deployment. More than two-thirds of midsize enterprises rate themselves as ineffective in securing GenAI tools. This research explains three cybersecurity red flags and mitigating actions ...