... CCaaS providers continue to mature in terms of scale, VCA capabilities and carrier connectivity, with leading providers adding marketplaces, communities and visible trust centers to bolster customer support. Application leaders should use this research to assist in their CCaaS buying decisions. What ...
Analyst(s): Drew Kraus | Steve Blood | Simon Harrison
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... This primer is designed to offer K-12 and higher education CIOs strategic insight and tactical guidance regarding innovating administrative systems, including SIS, analytics and CRM. Scope Analysis Top Challenges and How Gartner Can Help How do I select, renovate or renew the student information system ...
Analyst(s): Kelly Calhoun Williams | Terri-Lynn Thayer
... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Over ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie
... Customer service and support technology leaders exploring tools in the complex CRM customer engagement center market face many options. To help leaders navigate significant technology investment decisions in a dynamic market, this report evaluates 12 vendors’ products, capabilities and use cases. Ove ...
Analyst(s): Wynn White | Pri Rathnayake | Drew Kraus
... Access Insights Already a Gartner client? Enterprise architecture and technology innovation leaders seeking dynamic visualization of complex relationships and interdependencies over time will find the features of these strategy and innovation roadmapping tools attractive to convey the state of plans a ...
... by ambitions of a composable, digital business and advancements in artificial intelligence. Software engineering leaders use technologies in this HypeCycle to deliver cutting-edge experiences and products. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...
... As agile and lean replace traditional waterfall methodologies, many application developers will deliver successfully; however, there will also be large-scale project failures in which agile will be demonized as the root cause. Application leaders must keep their agile and lean initiatives on track. K ...
Analyst(s): David Norton | Andy Kyte | Nathan Wilson
... reallocate resources as priorities change. This guide helps applications and software engineering leaders create a flexible resource allocation plan for product teams. Overview Steps Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Applications and Software Engineering Research Team
... Access Research Already a Gartner client? Cybersecurity’s lack of involvement is a key risk for successful GenAI deployment. More than two-thirds of midsize enterprises rate themselves as ineffective in securing GenAI tools. This research explains three cybersecurity red flags and mitigating actions ...