... greatly enhance customer service operations in a multitude of ways. This infographic identifies 18 use cases for leveraging AI within customer service operations. Application leaders can use it as a starting point to prioritize opportunities. Gartner Insights Abstract ...
Analyst(s): Bern Elliot
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... as the pandemic forces public service delivery into digital channels. Provision and adoption of digital identity also determine digital sovereignty for nations and individuals, requiring government CIOs to embrace new responsibilities. Gartner Insights Abstract ...
... of APIs for the execution of digital strategies? How should you transform your approach to application strategy and governance to reflect the increasing proportion of software investment that is driven by digital business? How can you manage your application portfolio as an asset and optimize it to support ...
Analyst(s): Stefan Van Der Zijden | Dale Vecchio | Mike Gilpin | Bill Swanton | Matthew Hotle | Paolo Malinverno
... Program and Portfolio Management Leaders Primer for 2020 Reinvent your approach to portfolio management Analyst(s): Lars Mieritz, Robert Handler 82% of CEOs have a digital transformation or management initiative, up from 62% in 2018. Digital business adds value, but also brings complexities. Business ...
... Building an effective Salesforce governance team is a challenge for many organizations. Enterprise application leaders supporting CRM implementations should use this downloadable presentation to calibrate roles and improve their Salesforce governance structure. Gartner Research ...
... cloud-based solutions should use this HypeCyclefor PaaS to assess the viability, risk and opportunity for the technologies and architectures that together make up the cloud platform landscape. Analysis What You Need to Know The HypeCycle The Priority Matrix Off the HypeCycle On the Rise API-Centric SaaS ...
Analyst(s): Paul Vincent | Yefim Natis | Fabrizio Biscotti
... their IT surrogates responsible for negotiating salesforce.com contracts will feel the impact from salesforce.com's new Force.com pricing model. Impacts Analysis Impacts and Recommendations Salesforce.com's new application/user-based pricing offers more flexibility and cost-savings opportunities for application ...
... This case study for CIOs shows how Land O’Lakes created a digital ecosystem for clients and internal and external developers to co-create solutions via digital platforms. This accelerated innovation, improved client experience and created new revenue streams for Land O’Lakes. Gartner Insights Abstract ...
... Identifying the ideal EA team size for your business requires an in-depth analysis of aspects that influence your organization’s growth. Peer Connect members share insights on their EA team size and factors that should be considered while building a team. Overview Peer Strategies Enterprise Architecture ...