... Widespread IoT adoption is driving increased deployment of digital twins. Application leaders should understand how to source COTS digital twin templates and digital-twin-enabling technologies. They should recognize the trade-offs in effort, time-to-deployment and flexibility. Gartner Insights Abstra ...
Analyst(s): Benoit Lheureux
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... Access Insights Already a Gartner client? More organizations are exploring the potential of blockchain to deliver efficiency or disruption in their industry. To respond at speed, sourcing, procurement and vendor management leaders must evaluate blockchain consultancy providers based on the fit to their ...
... Gartner’s IT Score for Program and Portfolio Management benchmarks the maturity level and importance of 27 activities across six objectives important to IT leaders responsible for PMO, EPMO and PPM groups. Use this infographic to prioritize activities and benchmark your maturity against your peers. ...
... Gartner’s IT Score for Program and Portfolio Management benchmarks the maturity level and importance of 27 activities across six objectives important to IT leaders responsible for PMO, EPMO and PPM groups. Use this infographic to prioritize activities and benchmark your maturity against your peers. ...
... Access Insights Already a Gartner client? With the increase in remote work, the risk associated with insiders has grown significantly. Security and risk management leaders must take proactive steps to mitigate the risk posed by employees, contractors and third-party partners as part of a comprehensive ...
... CRM customer engagement centers are customer service technology suites offering externally focused interaction orchestration and internally focused process orchestration. Customer service and support technology leaders can use this Magic Quadrant to find the solution that best fits their needs. Marke ...
Analyst(s): Drew Kraus | Pri Rathnayake | Wynn White
... Digital business models, improved AI maturity and connected customer service ecosystems are changing how organizations engage with customers and manage customer service teams. This Magic Quadrant evaluates 14 vendors of customer service and support applications to help you make the right choice. Mark ...
Analyst(s): Simon Harrison | Brian Manusama | Nadine LeBlanc
... The CRM customer engagement center is the biggest subsegment of the customer service and support technology market. This Magic Quadrant evaluates twelve of the vendors to help customer service and support technology leaders find the solution that best meets their current and long-term needs. Market D ...
Analyst(s): Wynn White | Pri Rathnayake | Drew Kraus
... the thousands, as they can meet complex and multiregional requirements. This research will help application leaders responsible for customer service find the right provider for their geographic and functional needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Amazon Web ...
Analyst(s): Pri Rathnayake | Drew Kraus | Pankil Sheth | Steve Blood