... Organizations use VoC platforms to manage the customer experience through a deep understanding of customer needs and perceptions. Use this Magic Quadrant to identify vendors that offer a platform to generate valuable customer insights, triggering action across the enterprise. Market Definition/Descri ...
Analyst(s): Deborah Alvord | Maria Marino | Michael Maziarka | Patrick Quinlan | Chad Storlie
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... Companies can be held back by a lack of digital ambition among its leaders. This article lists five ways in which CIOs can play a role in building and bolstering digital ambition and knowledge among their peers. Gartner Insights Abstract ...
... Digital opportunities and risks are cross-cutting and fast changing, so it’s no surprise that most IT employees participate in flexible “fusion” teams that extend across IT and other parts of the business. We commissioned a unique survey of more than 500 cross-functional digitization teams to understand ...
... This Is Important Business Impact Drivers Obstacles User Recommendations Gartner Recommended Reading Appendixes Gartner Recommended Reading Gartner HypeCycle Abstract ...
Analyst(s): Claude Mandy | Deepti Gopal | Jie Zhang
... Access Insights Already a Gartner client? The disaster-recovery-as-a-service market consists of hundreds of providers, all with different approaches and capabilities. This diversity creates immense complexity around vendor selection. Infrastructure and operations leaders should use this Magic Quadrant ...
Analyst(s): Lisa Pierce | Mark Jaggers | Ron Blair
... Social distancing is a key tool in back-to-work strategies, but enterprise architecture and technology innovation leaders are faced with a bewildering range of technologies and suppliers. We summarize the domain and list some key vendors in the space. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Modernizers represent an innovation lab scenario focused on digital optimization. CIOs can learn from how modernizers use innovation partnerships to supply the skills they lack and to adopt innovation best practices. Overview Survey Objective Data Insights Additio ...
Analyst(s): Samantha Searle | Tsuneo Fujiwara | Nicholas Evans
... Access Insights Already a Gartner client? Privacy concerns have led to constraints around how and where personal data is processed. Security and risk management leaders can manage constraints while respecting individual privacy by applying PEC techniques in AI modelling, cross-border data transfers, a ...
Analyst(s): David Mahdi | Mark Horvath | Bart Willemsen
... This research presentation is for the report “Smarter Spending: Invest in Business Outcomes,” which addresses the question: “How can CIOs tie IT investments to business outcomes to drive business value and clearly communicate the impact of IT spend?” Overview Gartner Recommended Reading Gartner Insights ...