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Research Mar 2020
... Success in digital business requires IT organizations to transform to a new IT workforce profile. This research advises CIOs and IT leaders on how to conduct a skills and competencies inventory, to understand the current bench strength, identify gaps and to plan for building digital capabilities. Key Challenges ...

Analyst(s):   Lily Mok   |   Diane Berry
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Research Jan 2020
... Research indicates that culture and talent are high priorities for C-level executives, who view them as either critical barriers or enablers for digital business. Growing and developing strong leadership abilities are key to address these issues. Gartner Insights Abstract ...

Analyst(s):   Suzanne Adnams   |   Yuko Adachi   |   Daniel Sanchez Reina   |   Lily Mok   |   Christie Struckman   |   De'Onn Griffin
Research Jan 2022
... Continuing market uncertainty caused by the pandemic has resulted in an accelerated and permanent shift to virtual selling. Application leaders supporting digital commerce and CRM sales must embrace digital sales rooms to support a better buyer-centric experience. Overview Strategic Planning Assumptio ...

Analyst(s):   Varun Agarwal   |   Melissa Hilbert
Research May 2020
... Citizens still lack trusted and convenient ways to prove their identity when accessing digital services, which is critical during the COVID-19 crisis. Government CIOs can use proven principles to guide and execute better digital identity plans. Overview Strategic Planning Assumption Introduction Analysi ...

Analyst(s):   Arthur Mickoleit
Research Mar 2021
... Modeling can help the enterprise understand how its partner ecosystem needs to evolve to support digital business. Washington State Department of Licensing is executing a modeling process that enterprise architecture and technology innovation leaders can follow. Gartner Insights Abstract ...

Analyst(s):   Marcus Blosch
Research Jun 2021
... Healthcare payer CIOs face a dizzying array of overlapping automation tools, confounding the task of determining what tool to use and how. This research provides a methodology to appropriately match automation technology to payer-specific business problems. Overview Introduction Analysis Gartner Recomme ...

Analyst(s):   Mandi Bishop
Research Jul 2021
... Traditional project manager hiring criteria such as process knowledge and certifications are poor predictors of PM performance in an evolving digital business environment. Strategic leaders can redefine the recruitment process to hire high-performing project managers anywhere in the organization. Mor ...

Analyst(s):   PMO Research Team
Premium Research Sep 2022
... As more organizations shift from “projects” to “products” and adopt agile at scale, PMO leaders must think more critically about how they can continue to adapt their operating models. Use this infographic to learn how to redesign your operating model and stay ahead of emerging operating model trends ...

Analyst(s):   PMO Research Team
Research Jan 2021
... CIO at Guangfa Securities fosters a culture of data-driven decision making across the organization, and lowers the barriers to data and analytics work for local teams and employees. Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
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