... Native AI within applications and an evolved orchestration ecosystem are forming the basis of future customer service and support technologies. Application leaders supporting customer service must establish a five-year roadmap to deliver the effortless customer service experiences of the future. Anal ...
Analyst(s): Nadine LeBlanc | Olive Huang | Steve Blood | Drew Kraus | Jim Davies | Jim Robinson | Brian Manusama | Simon Harrison
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... top talent with digital skills and expertise will be in even greater demand than pre-COVID-19. CIOs must renew their strategies to retain key talent for the long-term success of the digital business. Overview Introduction Analysis Gartner Recommended Reading Note 1: Gartner’s EVP Framework Gartner Insights ...
... programs? What role does innovation management play, and how do you get an organization to innovate effectively? What does renovating the IT core mean, and how does it get done? Related Priorities Suggested First Steps Essential Reading Gartner Insights Abstract ...
Analyst(s): Simon Mingay | Remi Gulzar | Colleen Young
... Access Insights Already a Gartner client? CIOs have a responsibility to ensure the IT workforce can operate in a digital ecosystem. CIOs need to identify and develop relevant competencies in the workforce. Analysis Identify and Define the Competencies Required to Build a Digital-Ecosystem-Ready Workforce ...
... Access Insights Already a Gartner client? CIOs are encountering growing leadership expectations as a result of digital workforce demands, but may have little practical experience in leading diverse digital teams in new situations. CIOs must learn to respond to their new digital teams with a leadership ...
... benefits of D&I requires a top-down approach of structured interventions to establish data-driven decision making and mitigate the effect of bias. HR IT application leaders must make D&I enablement a key component of their HCM technology strategy. Impacts Analysis Definition of Diversity and Inclusion ...
... provides CIOs with sample BEI questions to use to assess new hires and employees against the 12 competencies critical to building a digital-ecosystem-ready IT workforce. When to Use Downloadable Attachments Gartner Recommended Reading Gartner Insights Abstract ...
... Jurisdictions have made unexpected, large investments in IT in response to COVID-19. This presentation helps government CIOs understand and communicate to their executives the funding streams available through the CARES Act forIT reimbursement and investment. Gartner Insights Abstract ...
... Access Insights Already a Gartner client? This Toolkit helps enterprise architecture/technology innovation leaders define and clarify EA tool use cases, and develop an effective RFP that differentiates vendors and their product offerings, driving better purchase decisions. When to Use Recommended by the ...
Analyst(s): Nolan Hart | Derek Miers | Gilbert van der Heiden | Akshay Jhawar