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Research Apr 2021
... Application leaders responsible for digital commerce must focus on alignment of architecture and business outcomes prior to digital commerce vendor selection. They must opt for one of three approaches when choosing a digital commerce platform architecture and evaluating key solution attributes. Overview ...

Analyst(s):   Aditya Vasudevan   |   Mike Lowndes
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Premium Research Dec 2023
... Enabling a callback feature can serve as a workaround for inadequate coverage and a benefit to callers. Customer service and support technology leaders need to know how to avoid common drawbacks that come with callbacks and how to implement best practices for a callback program. Overview Introduction Analysis ...

Analyst(s):   Wynn White
Research Jun 2021
... There are many definitions of revenue operations or “RevOps” making it confusing for buyers. As a vision, it is likely to require cultural change for larger organizations. Application leaders must understand what it is and how to make it work to successfully implement this vision. More Detail Recommended ...

Analyst(s):   Melissa Hilbert   |   Dan Gottlieb
Research Aug 2019
... Understand Your Current and Future Business Goals Lesson 2: Ensure You Understand Your Data Prior to Rolling Out Implementation Lesson 3: Document and Plan for Every Scenario Lesson 4: Allocate Enough Time and Resources to the Implementation Process Methodology Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Peer Contributors
Research Aug 2017
... CEOs expect their industries to change and profit margins to increase as a result of building and expanding a digital business. This research shows how CIOs can help their organizations build a digital business by using four types of platform business models. 主要挑战 建议 Platform Business Models That Adapt ...

Analyst(s):   Ben Lee   |   Kristin Moyer
Research Apr 2024
... research offers security and risk management leaders insight into its new features and impact within the Magic Quadrant for Application Security Testing. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...

Analyst(s):   Dale Gardner   |   Mark Horvath
Research Sep 2024
... program to enhance regulatory compliance and reduce data risk remains a concern for security and risk management leaders. This research clarifies Microsoft’s data security licensing structure and identifies key elements for building a data security program around Purview. Overview Introduction Analysis ...

Analyst(s):   Andrew Bales   |   Max Goss
Premium Research Apr 2024
... Expectations for conversational AI are being redefined with the application of GenAI technology. Customer service and support leaders responsible for improving CX and agent productivity must understand how to leverage GenAI to increase the conversational AI platform value proposition. Overview Strategic ...

Analyst(s):   Uma Challa
Premium Research Jul 2024
... approaches to improve the effectiveness of the CISO position. CISOs will discuss the relationship between the CISO and the executive team to get buy-in for top priorities. Session Description Gartner Research ...

Analyst(s):   Ian Carr
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